Satnav Systems was established in 2003 offering OEM Infotainment upgrades for VW & Audi Dealers and individual customers.
We specialise in VAG Group Cars only (VW, Audi, Porsche, Skoda and Seat) and today offer a wide range of OEM Upgrades as well as a Repair Service.
Our advanced knowledge and expertise continue to evolve with the times, and our levels of quality and efficiency make us the market leaders in our field.
We pride ourselves on our family-style approach and to put it simply:
We are big enough to cope, small enough to care!
Est. 2003
Over 150 years of combined Automotive Expertise & Experience
Trusted Across the VAG Dealer Network
Dealership & Retail Affiliated
➔ Why Us?
5⭐ Google Reviews
A really pleasant experience. We were very warmly greeted and enjoyed a comfortable wait with tea and coffee. A truly confidence inspiring visit where everything was clearly explained, options were presented to us and the fault on our Seat was speedily resolved. Thank you. Hugh and Carol
Fantastic service, a quick, efficient fix of an annoying fault. Highly recommended!
Failed Infotainment system control box for 2018 VW Golf – local VW dealership really not in the slightest bit interested, and offhand to the point that they were no longer worth pursuing. An on-line search soon flagged up SNS in Surbiton. An appointment fixed within a week, diagnostic check made, provided with excellent options and a new & upgraded system fitted in little over 2 hours. The whole process was conducted supremely efficiently by a small team who took pride in their work and were most courteous. It was a gold standard job and memorable for their highest standards of service. They are a shining example of what private companies can achieve – the public sector could learn a lot from them. Very well done – I have no hesitation in highly recommending owners of the VW stable of cars to use SMS.
Great service, Would like to thank James and his colleagues for a repairing my VW Golf screen and sos light. Very professional and would highly recommend.
I had my Audi A5 coupe satnav updated to 2025 spec by the team at S N S, and I would say that from my initial contact with James the whole process was flawless. James was very polite and friendly, he was knowledgeable and obviously experienced and helpful. S N S is company that provides a first class service and it was a pleasure to deal with a company that truly believes in good customer service and for me it was well worth the 5 hour round trip from Cambridge to receive a fast and efficient service! Thanks guys!
Extremely helpful and knowledgeable service. My dead Skoda Superb console unit was fixed with a minimum of fuss within a couple of hours. Great value too. I would certainly recommend SNS to anyone.
Recently the touchscreen of my Composition Media Unit in my VW stopped responding to touch after an unsatisfactory repair attempt by a local repairer I found SatNav Systems online and emailed them with details. Hamid, their Executive Director replied, he was helpful and informative. I had a few more questions, which Hamid replied to very promptly. Based on the helpfulness of Hamid’s emails, information on their website and online reviews, I decided they were indeed a reliable specialist company. I booked to bring my van down to them despite it being a 230 miles each way Journey to Surbiton in Surrey. (They do repairs by post as well, I just preferred them to remove and replace the unit.) I hadn’t found anyone else nearer to home that came anywhere close to SatNav Systems in terms of being specialists in the repair of these units.As I was parking at their premises, Hamid came out to greet me. After a long drive, Hamid checked on any welfare needs and got me a mug of tea. There was a small room with a comfy sofa to wait in whilst the repair was carried out. I thought his customer service was brilliant. They also upgraded and updated the firmware and software in the unit. This was all done in not much more than an hour, followed by a chat with Hamid about what had been done and making sure I was happy with the work carried out. Everything is working as it should if not better than it was before,I was impressed with the service from start to finish, right from the first email response to the job being done. I can’t praise them too highly and it was definitely worth the 460 mile round trip.
Hamid assessed and repaired my media unit in only a few hours.He went above and beyond not only with the repairs/set up but also talking to the warranty company for authorisation (which wasn't his job)Highly recommended.Will definitely use him again.Thank you once again
I found SNS through a Yeti owners forum - my touch screen had stopped working. Emailed and had a very quick response. Happened to be passing their location and thought I'd pop in on the off chance. Hamid saw me straight away - he explained what was wrong and how they would be able to sort it, gave me a breakdown of the cost, and he was able to do it there and then for me. Also installed Apple Carplay.Unbelievable customer service - cannot recommend highly enough.
After having problems with my skod yeti 2015 radio/instrument cluster,which skoda dealers could not fix and also the dealers I purchased the car from (citroen dealer).I followed advice from the Skoda Yeti forum and contacted SNS.Last wednesday by appoinment I took the car into SNS where I met Hamid who was very polite and understanding.Hamid diagnosed the faults very quickly informed me ot the problem and the fixes required.With in 1 hour 15 minutes the problem was resolved and workingperfect.Like i stated before after going to the dealers wasting time and money it was a pleasure to find a company that had the knowledge and means to rectify the problems.Many thanks Hamid keep up the good work. Mike
Efficient, courteous, friendly and professional expert service to install the electric tailgate on my VW T-Roc.
Hamid explained the options with my VW T6 infotainment unit and then did the work promptly while I waited. Good experience.
Don’t normally do company recommendations but I honestly cannot give enough praise to Satnav Systems for fixing my golf’s infotainment system. Quoted over £6000 from VW and told it could take upto 10 days. Another company told me thousands and could take months for the part!Hamid fixed it within an hour!!! Such a fast, professional and friendly service.
From start to finish the customer service here is top notch. The details of what to expect, the genuine care and concern made it well worth visiting SNS. James looked after me are my mrs at the time and gave us some good suggestions of the local area. Hunt Cafe was the place to go and we were disappointment. However, I should highlight according to my wife I missed out on the delicious coffee he made for her whilst we waited in the lounge room. Hopefully I can visit again for another service of SNS. Wish the SNS team the best with future endeavours.
First class experience from start to finish. Super responsive, very knowledgeable, excellent customer service.
I am pleased with the staff at sat nav today they were very professional and know what they are doing I was very worried about the issue before I got there but the gentleman prove himself today well done to the staff I am very happy with the service they delivered thank you guys so much well done I gave you guys 5 stars Milton
James is super friendly and very professional about the service. He has done the outstanding job for me. He did answer all the questions and explained very well, carried out the work less than two hours since I arrived there. My Sat Nav is now up to date and working well. I would recommend to everyone to go SatNav Systems and get the best service if you have any problems with the Sat Nav in your car. I would like to give all the credits to James for his professionalism and great service provided for me.
SatNav Systems was recommended to me by my usual car audio repair guy, who doesn't deal with VW inbuilt systems. Hamid explained fully what would be carried out on my faulty audio unit, - service provided was nothing short of exceptional.
Had a problem with my infotainment system and was recommended to visit SatNav Systems by my car specialists and very happy I did. Sat Nav Systems were professional, sincere, efficient and very helpful. They upgraded my system for a good deal and am happy with how it’s working now. Will definitely be going back again if I need to
Happy customer since 2017. Hamid has upgraded my classic Golf GTI's sat nav a few times. Always thoughtful and professional service, no matter how complicated the installation.
Thoroughly professional staff and company. Know what they were talking about and explaining the whole repair process step by step. Clarity in everything including costs. Highly recommended.
Fantastic personal service. Everything well explained and very happy with end result.
I'm not one for usually doing reviews but when the service is first class it deserves to be recognised. Defect in the satnav in a 12 yr old Audi diagnosed and repaired promptly and competitively. Highly recommended.
I had a sound problem with my VW Sharan Sound System - Vehicle Japanese Import. SNS Recommended via a VW dealership. Contacted SNS - SatNav Systems via online contact form - within 24hrs I was contacted by James. I was offered a diagnostic and then provided with options for resolution. I opted for a new OEM head unit with IOS interface. I’m really pleased with everything from start to finish. Excellent service and support. Pricing very transparent. Would recommend without hesitation.
My Audi MMI system failed. SatNav systems were quick to identify the fault and reset the Navigation system. They clearly explained what was wrong and fixed all issues in a very short time, clearly indicating costs at all stages. I could not be more pleased with their service.
Hamid and his team are absolutely top notch, clearly professional and very experienced. They identified the causes of the problems in my Sharan and provided clear advice on potential solutions. Having decided on the solution, they installed the kit quickly and efficiently. They then add clear advice on how to use the upgrades.I was recommended to use SatNav and I fully recommend them to others.
Fantastic and friendly customer interaction at all stages of my visit, fast repair turn around of 2 hrs on the screen replacement of my MIB2 unit while I waited, excellent customer waiting area with tea and coffee offered, updates to the firmware with additional functionality, excellent post repair handover demonstrating the repair and new features. What more can I say? A highly recommended service provider
V helpful service for a new VW T6 touch screen along with instruction on new features. Would highly recommend
SatNav systems updated the infotainment system in my 2015 Porsche Boxster S. They fitted a PCM4.0 unit which now has Android Auto and Apple CarPlay along with Bluetooth functionality. There was an additional unexpected complication caused by the Bose system in the car. However SNS managed to overcome this and fit the PCM unit retaining all the Bose components. Well done to all at SNS and thanks to Ben for fronting this for me.
Quality service. The Satnav fault was quickly identified and repaired and the price was acceptable. Friendly team with good communication. Definitely recommend them.
Absolutely top service from James and the team they found the fault and updated the SatNav which my main Audi dealer could not find or repair. I highly recommend SNS, true attention to detail.
SNS really do go above and beyond. The service I received was fantastic and I thoroughly recommend them. I am a very happy customer.
Really efficient and friendly service from Hamid - would fully recommend
Really nice friendly people, everything clearly explained. I got an appointment for my first free day, was told it would take an hour and it wasn't just a repair but an upgrade to my VW kombi head unit digitizer screen which made the expense much easier to accept. Everything very professional and easy. I wish all my vehicle problems could be fixed so easily.
Hamid was very responsive and efficient, even responding on a Sunday. He updated our SD card as well as repairing the broken screen and everything is now not only working well but is better than the original! Many thanks to Hamid and his team.!
First rate service and customer service. From my first email enquiry to driving away with the work done I have been very impressed. Many thanks to Hamid and team.
Friendly helpful team have replaced my reversing camera, they explained each step what they were doing and why, so when it came to making a decision it was easy. I would recommend them
SNS installed rear parking sensors and cockpit navigation. The Technician was very polite and knowledgable. However the SatNav did not work initially. James at the office advised there was an issue most likely with my shark fin GPS antenna. I bought a new antenna for just £10 plug it in and I know have SatNav.The parking sensors look factory fitted. I attach a couple of photo's but shiny black doesn't help much.Would highly recommend SNS
Super efficient, well priced and great customer service! Would highly recommend!
Excellent service, professional and could fit us in at short notice. Highly recommended.
Great service ,excellent product and very competitive price.You often get any 2 out of the 3. SatNav systems accomplish all three.CongratulationsDavid Bowden
Quite simply the best service I have ever received. Audi wanted to replace the whole radio £££, however I contacted SNS and they gave me a quote over email. I sent my radio off at 430pm on a Thursday and they confirmed what needed to be done and returned the radio and it was fitted back in my car Saturday morning. Less than 36 hours to turn it all around. A very happy customer. Highly recommended
I had the Audi Smartphone Interface upgrade added to my TT. The engineer was very proficient and the installation was completed in thirty minutes. I would recommend this company.
Used this company on several occasions but never for my personal car!Sent my Audi in for sat nav and radio upgrades including installing DAB as the car didn't have it.I had the pleasure of dealing with James who looked after me.I already knew how good the company was from previous jobs.But from start to finish the process was great.Super happy with the work carried out.I wouldn't hesitate in recommending sat nav systems to anyone.Look forward to working with them again.Well done team!!
10/10 service.I have a 2012 Audi S5 and recently visited Satnav Systems due to an issue with the radio and MMI system not working. I had previously had it diagnosed and was told I would need a new head unit at a cost of 3.5k.I decided to get a second opinion and this led me to contact SNS. The communication was excellent from the start, when I arrived at their facility they were very welcoming and throughout my appointment kept me informed with the diagnostic process.They were able to find corrosion in the wiring loom and although the diagnosis and repair took quite a while, the customer care I received from James Geldenhuys and the team was 10/10. I’m extremely happy with the service and outcome. The cost of the repair was reasonable given the time taken to diagnose and repair the issue. I left there with a fully functioning radio and MMI system at a fraction of the cost I was originally quoted.Thank you SNS.
Very professional, knowledgeable gave all the options available very clearly.I was made to feel a valued customer.Would highly recommend
Hamid and his team exceeded my expectations and it was a pleasure to do business with them. I recommend SatNav Systems.
Columbus system on a 10 year old car refreshed by Hamid and his team. Helpful, clear and whilst the cost of a replacement (non-standard radio), it's extremely good value compared to the cost of the OEM (his repair was about 15% of the OEM quote!)Worth going to if your Columbus system is frozen like mine was - all working well again now.
Porsche Cayenne touchscreen was unresponsive. Adam and the team diagnosed the fault quickly and replaced the screen. They also upgraded the PCM to full screen Apple CarPlay. All done whilst waiting, took less than 3hrs. Very pleased
Smooth, seamless service from start to finish. Added bonus was a comfortable waiting area with couches and coffee to work from while you wait
Excellent service from my first enquiry to driving away with my repaired satnav system. Hamid was professional and helpful, taking time to explain the process and checking everything was fully working once fixed. I wouldn't hesitate to recommend. One very happy customer!
Superb experience! Hamid and his team are incredibly welcoming, accommodating, and, most importantly, professional. Words alone can’t do them justice. They fixed my VW Sharan infotainment system in just one visit, saving me a fortune. There’s no room for trial and error with them—they truly know their stuff inside out.I’m extremely pleased with the service I received and would highly recommend them.
Absolutely fantastic service from first contact to the end. Hamid was so very helpful from start to finish and the whole process of fixing my console was speedy and great. Would thoroughly recommend
Great service was looked after well and kept informed of the progress of the work would highly recommend this company
I cannot recommend this company Satnav Systems highly enough. Hamid personally delt with the problem with my head unit on my VW golf, which no one else could resolve. All done in a couple of hours along with activating a feature on the unit I didn't know I had, and all while I waited in their comfortable waiting room.A first class and attentive service which is difficult to find nowadays.For Hamid and his team, thank you all so much. if I ever have another problem with this technology Satnav Systems will be my first port of call.Simon Clough.
Very professional friendly company who go out of their way to ensure you receive a stress free, smooth, absolutely top quality service. Very competitive prices and highly recommended.
On Monday we were checking where Sat Nav was based for an appointment on Wednesday we met Hamud at the entrance and he said he could do it today. He explained the cost and diagnosis. And explained how long it might take. He took us to a reception room where we were offered coffee or any drink we wanted. We met with another customer who we sat chatting to Sat Nav were warm and welcoming the price was very fair compared to what VW quoted. They were very professional and gave me advice on options I could use in my car play. And an external drive I could use instead of plugging my phone in. We would highly recommend Sat Nav. We have a years warranty and I would feel confident asking for any support if I felt I needed it. We used them 6/7 years ago to have sensors fitted to my car.
SNS have been great from start to finish. James kept me up to date with parts delivery and was flexible when booking the fitting to accommodate my work. Dorian fitted the part faster than expected and took the time to walk through how it works. Can strongly recommend.
I recently sought help with a Volkswagen infotainment system and had the pleasure of discovering and working with Hamid R. Ataei at SatNav Systems Ltd. I must commend him and SatNav Systems for the exceptional service I received. Hamid’s dedication to customer satisfaction is truly remarkable. He went above and beyond to address my problem, patiently answering all my questions and providing available solutions throughout the process. His professionalism and friendly demeanour made the entire experience a breeze. Thanks to Hamid's outstanding support, I now have a fully working VW Infotainment system installed and working.
Superb service. Hamid clearly understood the problem with my T6 media unit, explained it to me and provided the solution. Work was completed rapidly while I waited.
The screen on my VW's infotainment unit gradually stopped responding and functioning. Hamid and his team replaced the screen and upgraded the software for a fraction of the price VW were quoting me. It makes such a difference to have the full functionality of the unit back again and some new features. The whole process was well explained beforehand with various options for the repair. Great friendly genuine service with a demo included once repaired.
I had problems with the amplifier in my Audi Q5 for a while, until I lost the sound completely (radio, cd, navigation....). I ran into difficulties finding a place where to repair but then my boyfriend found SatNav Systems SNS. And what a treasure that was! James was absolutely fab in answering all the queries prior to the diagnostics, and the top service quality did not stop there. When I arrived for the diagnostics, I was met with upmost professionalism and customer service I have not experienced in years!I was informed regularly about the status of diagnostics, and then was offered options regarding the repair, which actually happened on the same day....so I left with the sound in my car.The best service I encountered in years!!! Kudos to James and SatNav team!!
Extremely happy with my visit and the successful repair of the multimedia fascia in my Audi A1. James was very helpful and talked me through the whole process keeping me well informed after diagnostics and checking in throughout. Impressed with the service, comfortable waiting area and hospitality of SNS. Greg who worked on my vehicle completed the diagnostics and repair all within two hours which was great and for added peace of mind I was shown by James that everything is now working. Brilliant service and highly recommended. Thank you to both James and Greg again.
I recently had the VW Optical Parking Sensors supplied and fitted, and James and Gregory was outstanding. They were professional, knowledgeable, and ensured a seamless installation. The kit works flawlessly and we now have clear visual and audible alerts that make parking effortless. Their attention to detail and customer care made the entire process smooth and stress-free. Highly recommend their service!
Such a great experience, from the second I arrived I was greeted with a real personal appreciation and everything was explained clearly.Quick, extremely helpful and competitively priced.Highly recommended
For a great example of customer care give SNS a call. They will do their upmost to fix your problem without the heavy main-dealer price tag. I travelled up from Devon as there was no-one local who would even look at my failed Audi MMI system let alone attempt to fix it. James was brilliant, he made sure I knew exactly what was involved and how long it was going to take. He even let me know other problems they found whilst doing the investigations. Everyone I met whilst waiting in their comfortable waiting room had nothing but praise to say about the service they received from SatNav Systems. Thank you James and the rest of the team!
Hamid you were brilliant today and fixed a problem with my sat nav no one else could.You also sorted out my mobile phone link up on my VW Golf GTI. I am so happy !
An absolute first class service, I was greeted by Hamid who welcomed me and explained exactly what would happen.A diagnostic check to establish the problem with the infotainment system on my VW Golf was carried out.Hamid then explained exactly what the problem was and how it could be resolved. After a discussion the work was carried out.I was given a full brief on the new system. I am so grateful. Thank you
Simply excellent service all round. My initial email inquiry received a quick and knowledgable response with the options for upgrading the PCM in my car to full screen apple car play. My MY21 Macan had the split screen tiny carplay screen from factory and now thanks to the great work of Ben and friends i have full screen carplay as it always should have been.
From start to finish a first class experience. Audi TT Amp fixed at a fraction of the cost of a replacement. These guys are exceptional, they do what the main dealers aren’t prepared to do. Highly recommended
Absolutely amazing service from SatNav Systems.I have an Audi A6 2014. Excellent car. Had a problem with my reversing camera, Audi were unable to fix it. Took it to SNS it was fixed in an hour. While I was there I mentioned to James that I wanted my Satnav updated but Audi said they couldn't do it due to some software incompatibility. No problem, my Satnav was updated at the same time as well !!. James is a fantastic professional. Talked me through the problems and explained how it would be fixed. Very comfortable waiting room and coffee while you wait. Couldn't be better.
Amazing find, amazing service, very professional and saved me a small furtune. Thank you so much Hamid.
SUPERB SERVICEI have had an issue for sometime with a fault linked to my sat nav system in a 2016 Golf. I had tried numerous forums and even went back to the main VW dealer who told me that there was no update available for the system and I would need to purchase a new system at £2,200!By chance I was given the details of this company and sent an e-mail. From the very first contact, the customer service has been superb. Nothing has been to much trouble and everything explained along the way. Hamid was quick to reply to messages and managed to get me an early booking.Upon arrival, I was made to feel very welcome, offered drinks and shown to a comfy waiting area. Hamid went through my car issues and after some investigation, he came back and gave me my options. At no time was he pushy and he even recommended I went for the cheaper solution which really is great customer focus.I left after a couple of hours with the issue fixed for a very reasonable price. Fantastic service, fantastic company and I would not hesitate to recommend.On a side note, James is the best Barista I have ever met and is clearly well trained!
Dear HamidI would like to thank you from the bottom of my heart, for you vast pool of knowledge and your professionalism. I've used your company three times now and never been disappointed. I honestly thought I was looking at a complete knew infotainment unit which which would have been a lot of money. But straight away you knew what the problem was. I would recommend Hamid every time.Best regardsRobin Hayter
Very professional and friendly service. Hamid quickly reassured me that the problem I had could be rectified during my visit. In just over two hours and excellent cups of tea, my infotainment system was fixed and updated. Highly recommended. Thank you
Absolutely Amazing. I am So impressed. I bought a VW Caravelle and the Infotainment system didn’t work because it was tampered with by previous owner. Satnav Systems sorted all of that out . Hamid and his Fantastic Mechanic were so kind and knowledgeable which put my anxious mind at rest. Hamid took the time to explain the ins and outs of the new system. I Highly recommend this Amazing company. Not only are they highly knowledgeable they are extremely kind and actually care about you and your vehicle.The waiting are is really nice , clean, warm , comfy and welcoming it’s soooo relaxing. Free drink and also a sweet or two for those who have a sweet tooth. Super comfy sofa’s and you get to charge your mobile phone too. All round an incredibly enjoyable relaxing experience Thank you from the bottom of my Heart.
Excellent service from Hamid and the team. Very professional. I’m delighted with the outcome (Skoda Yeti media unit screen replacement).
Hamid and the team are consummate professionals! They received my VW Infotainment System on Wednesday lunchtime …bench tested, analysed and quoted me with all the details and cost on Thursday….repaired, updated added new features and I received it back on Saturday! Before, during and since, the communication with Hamid has been absolutely superb…..I could not have been anymore involved and kept up to date with progress. Great “service” is alive and well at Satnav Systems! I have been so impressed I have given their details to my local VW dealership who maintain my car.
Fantastic service today from James and the team at SNS - my (unusual) problem on my Audi A6 MMI was diagnosed and repaired while I waited in their very comfy, heated and quiet waiting room which I was fortunate to have to myself. I was given plenty of updates as the day went on as to the status and the costs. The price was fair given the amount of work
Great communication, organised, charming and efficient.I would thoroughly recommend SNS.
Had a tow hitch fitted to my VW ID.3. First class job and excellent customer service for James.
Hamid at SatNav Services was brilliant. Upon fixing the primary screen issue with my Skoda Superb infotainment system a secondary issue was revealed. Hamid solved that secondary issue as part of the job with no extra charge. Thank you!
Took my vehicle to SNS after initially booking an appointment, was greeted by James and other members of the team in a professional and welcoming manner, the process to find the fault was undertaken quickly and a work was commenced and completed in a few hours, great experience and definitely recommend the company, Sven
I recently had my satnav repaired by SatNav Systems, and I couldn't be more impressed with the service. From start to finish, everything was seamless. The waiting room was comfortable and well-maintained, making the wait pleasant. Hamid, who assisted me, was extremely professional and went above and beyond. Not only did he repair my device promptly, but he also took the time to explain how the satnav works and even showed me some additional features I wasn't aware of. It's rare to find such attentive customer service, and I truly appreciate the extra effort. Highly recommended!
Took my Skoda to SNS because my Carplay wasn't displaying on the dashboard. James was brilliant - kept me up to speed with the stages of the procedure and everything was sorted very speedily. Highly recommend.
What fantastic service !We would highly recommend taking your vehicle to SNS for great customer care and great service.They updated both my wife’s and my Skoda’s (on site) and we felt that they really cared about their clients.SNS went out of their way to make us feel happy, informed and satisfied.
Cruise control was installed fairly quickly on my Audi. Excellent professional service, would definitely recommend!
My experience of dealing with SatNav Systems was, from end to end simply first class. Speedy, efficient, customer focused, good value, and laser-focused on diagnosing and fixing the problem with my Yeti’s unit. Hamid and his team thoroughly deserve all of their customer.
Great service - Audi Q5 sound system repaired on the day whilst I waited with a coffee. Would recommend
I had contact with James in regards to fitting parking sensors on my Skoda. He was friendly and informative from the start. He answered all the questions I had then got me booked in quickly.On the day of my appointment, James was really friendly and welcoming, offered hot drinks and other advice. The service itself is perfect and I was really impressed with his demonstration.Would definitely recommended. Really pleased. Thanks
I was very pleased with the service I received from James at SatNav Systems. After my VW dealer told me, I would need a new head unit at the cost of £1000's. But after a few hours at SatNav systems, they managed to update the software and get my dashboard displays working again. Everything was explained in detail, and at a very reasonable cost. I would definitely recommend to try them first, before replacing expensive hardware. Thank you
Having had issues with our VW Infotainment system for some time, we were very keen to find someone to fix the problem without paying the sort of price that VW demand. Hamid immediately put my mind at ease, he recognised the problem straight away and was able to resolve it in a timely and professional way. Top class service!
Satnav systems was recommended by my Skoda garage, to fit a reversing camera and a tow bar to my Octavia. Their communication has been excellent throughout; friendly, efficient and informative. I am very pleased with the standard of the work done and would definitely use SNS again for future work. Thank you so much to James and the rest of the SNS team!
Great service. Very helpful staff, good price. Excellent knowledge of products. Definitely recommend.
I had a range of head unit issues with my 2020 Skoda Superb - component protection active, unable to set primary user, GPS issues, no maps, and SOS issues - and was recommended SNS by an independent VAG specialist garage.James G at SNS was transparent, professional and trust-inspiring from the first conversation. They clearly communicated their diagnostic process and were open about if/when in the process they may discover further faults.Ultimately my car had a head unit hardware failure. SNS was able to replace just the motherboard, which while expensive was still much more cost effective than a full head unit replacement.
Just had my Seat main display replaced after being recommended by my sister who had a similar problem. Great service, very knowledgeable, quick, helpful and reasonably priced. Couldn't ask for more!
Hamid and his amazing team found a solution for our car problem that we had been searching for, & failing, for a long time. We have a VW Golf R Mk 6 that is an import from Japan and the aftermarket head unit that was fitted did not link to the OEM reversing camera despite fitting an adapter that was meant to fix the NTSC/RGB connection for the camera. Hamid suggested that we install a simple OEM VW touch screen with an adapter which would allow us to have AM/FM radio, wireless Android Car Play & work with our reversing camera. Although this proved to be a little more complicated for Hamid and his team (due to the TV receiver that the import had) they were able to do some magic with the wiring and got the camera to link perfectly. We tried it all out on the way home and not only does it work as promised, it also looks so much better than the aftermarket unit that was previously installed.Couldn't recommend Hamid and his team highly enough, excellent customer service, communication and work - thank you!
James at SNS was very good all the way through answering questions, making the service booking, testing things, explaining the issue on the SOS and MMI, the time and cost it takes to fix it and fixing this at the end. I would recommend SNS to anyone for the best services they offer.
Hamid was very friendly, helpful and knowledgable. The faulty touchscreen on my VW media unit (a known fault in this version) was repaired for much less than VW's replacement quote. SatNav Systems offer free, no obligation diagnostics and I was offered a choice of a cheap, low spec fix, like for like repair or an upgrade option, none of which should fail again, unlike replacing the unit. Highly recommended for anyone needing this service!
What a professional outfit. Highly recommended. The diagnostics and fix were completed within a morning to repair a failed infotainment unit, with additional features and updates added. All options were explained in detail and kept informed throughout.
SNS finally fixed a Bluetooth problem I had for 6 months which others had been unable to fix. They were extremely helpful and very organised, no waiting around when we arrived and even had a waiting room and were offered drinks whilst waiting for the repair. We were even offered umbrellas when we decided to go for a walk! Highly professional service and we would recommend to any of our friends and family. The repair was fully fixed and had no issues since.
First class service and these guys know their stuff. Took our VW caddy van in this morning and they diagnosed the problem and I collected my van this afternoon with a new upgraded Apple car play system. I am very chuffed with the outcome. Thank you SatNav systems.
A superb service! My Audi Q3 had intermittent display on the satnav screen. SNS quickly diagnosed the issue and repaired, whilst I waited in the comfort of their facility. All completed and guaranteed at a fair price.
Excellent service and very knowledgeable, I am very precious about my VW California but it was in safe hands with James and the team at SNS. New radio, rear camera and speaker fitted very professionally, you would never know that they had worked on the vehicle. I was also looked after very well whilst the installs progressed. Superb, thank you, I would highly recommend this company.
I contacted SNS regarding repairs to the Satnav and entertainment system in our 2017 Skoda Yeti after Skoda and Volkswagen Group simply shrugged their shoulders and said they could not repair the system and it would have to be replaced at the cost of €2000.00 plus VAT and labour.This is despite it being a known fault on many vehicles manufactured by the Volkswagen group(Skoda, Audi and Volkswagen vehicles)Hamid from SNS replied in record time and communication is always quick, clear and to the point and to top it all off, very informative and helpful.Our system was repaired and updated while we waited, in 90 minutes! It cost us much less than €2000.00 and if I could give a.10 star rating, I would!Thanks Hamid!
Excellent service and a great company. Highly recommended. They update my Audi maps much cheaper than the Audi dealer.
Motherboard replaced in Seat Leon. Initial niggle solved with a trip to SNS for a tweak and now all as it should be. Most professional company to work with and customer service probably the best we've ever experienced. Communication throughout exemplary.
Hamid at SatNav Systems diagnosed and repaired failed Infotainment system on our Skoda Fabia on 13 Nov 24, involving replacing processor unit in the glovebox and resetting it all to work. Very helpful pleasant and efficient operation by SNS in around 2 hours, with full explanations of what and why, and a very helpful setting to work at the end discussed in detail, and a bonus putting Google satnav to work not previously available on the car. Nice comfortable offices to wait in with coffee and mags to read! 5 stars from me! AM
Truly exceptional. Professional, friendly and welcoming service of the highest quality. Not the cheapest, thankfully, as you get what you pay for and then some. And in SNS’s case the value for money was absolutely peerless. The staff are all superb as well.Long time since I left a company as a customer feeling this way. Don’t hesitate or hunt around just get SNS to do the job
Top service from Hamid & team. Very quick to diagnose and fix my Skoda headunit.Also I had issues with re-installation and Hamid was really helpful and offered great aftersales service even after he'd done his job. Would definitely recommend to anyone.
The SNS Team is great, i couldn’t finished my coffee and my car was ready! Highly recommended definitely 5 Stars ! Keep going this way guys appreciate your help! All works great ! Big Thanks to the SNS Team!!! Top!
It is good to see Customer Service is alive and well - at least somewhere! The experience today was very good indeed from the moment I arrived until I left. The problem was quickly identified, discussed, and work to fix it commenced without delay. New hardware, firmware was required together with other convenient updates - and was completed on time. There was a proper demo at the end to show the results and spin-offs from the work completed.Thank you very much for an interesting time. Having come some distance to visit the company at Tolworth today , the travelling time taken together with meeting Hamid was worth the trip.
Awesome service. So friendly and knowledgeable. And fast!... Unit was out, fixed and back in within 90 minutes! Thank you!
Thank you to the lovely Hamid and his friendly team for replacing the Infotainment system in my 2018 VW California Ocean. From the very first email it was an efficient and slick service.I visited the SNS offices in Chessington and was greeted with a friendly smile. The fault was diagnosed and thoroughly explained and repaired whilst I was provided with tea and coffee in the waiting area.I was off down the road two hours later with a fully functioning and upgraded OEM unit - at the fraction of the price of a VW dealership.Thank you so much.
I would definitely recommend Satnav Systems. Hamid and the team were professional and helpful, giving lots of advice and fitting the new Satnav quickly and efficiently, and the price was very reasonable. Great service and helpful to have a place to sit and work while the new Satnav was being fitted too. A great service in all ways.
Hamid was great. Quick and efficient service to diagnose and then replace our infotainment system. Good service
James at Sat Nav Systems did a great job, taking the time to understand my requirements and concerns then provide a concise explanation and demonstration. Job done perfectly and while not cheap, very good value for money and great contributions from the rest of the team there while I waited in cosy customer lounge working. Very highly recommended. Many thanks to you all. 🙂
Very good , friendly advise service great , very professional definitly recommend
After the infotainment system went dead on my 67 plate 26,000mls golf, I took it to my local vw dealership who charged me £162 to diagnose, and quoted £3000 to replace. I found Hamid at Satnav systems online who repaired it for 1/3 of the price and it only took around 2 hours. He made us very welcome on our visit and was a pleasure to deal with - highly recommended!
Fantastic service from Hamid and all at SNS last week. Hamid is extremely knowledgeable about the problem with VW media systems, and was able to explain the issue quickly and clearly. A very speedy process to update the screen and system, with a few extras thrown in (thanks again), and an excellent explanation of what had been upgraded during the process. A great service from start to finish - many thanks.
James was very professional and polite a pleasure to deal with very happy with the service I received highly recommended very good service highly recommend thanks kev
The best place to come to upgrade your cars (VAG) audi vw Porsche infotainment system.. these guys know a-z everything. Highly recommended
I was looked after James - the last word in true Customer Service excellence. Everyone I met at this company was super friendly and helpful and it was all reflected in a really great job. Thank you so much!
I had the pleasure of meeting Hamid and the team recently.An issue with the touch screen on my VW Transporter, turns out this is a common issue. Hamid explained exactly what needed to be done and how long it would take. As well as the repair to the touch screen, the maps and firmware were updated plus wireless Airplay installed. Communication and standard of workmanship are first class. It's been almost two weeks since my visit and the unit is working better than new!I would recommend SNS for anyone who is looking for an electrical repair or upgrade to their VW Group vehicle.
Hamid corrected the the faults on my Škoda Yeti’s satnav and radio and upgraded it, completing the work with no fuss. He patiently explained the new system with clarity.
I’ve now taken 2 radio units to sat nav systems and on both occasions have been told the main motherboard was faulty and would require a £1500 repair to get it sorted which might seem like a good price considering a new unit costs £4000.I decided to get a second opinion as the £1500 repair option was still quite a chunk of money and I’m so glad I did.I was told that they tried everything to get some life into the unit and it was completely dead, they tried a software update but no change.After getting back home (5 hour round trip and £90 later for there diagnostic fee) I called a company called FK Navi Expert in Cambridge and was told to send the unit in and the most a repair would be was £300 to replace the same motherboard that sat nav systems wanted to charge £1500 for.I sent the radio on the Thursday and it was delivered at 8:05 Friday to FK Navi, I received a message at 8:29 saying my unit was repaired and the repair was just a software update costing £100 plus £10 for postage, I was slightly confused as sat nav systems said they had already tried this and it didn’t work so I decided to call them and was told that sat nav systems had lied as the seal for the service point hadn’t been broken, I quested this with sat nav systems and was told that they would only break the seal when replacing the motherboard, to be honest I don’t know if that’s true or not, all I can say is 2 days later I now have a fully working radio back for £110 so I’m inclined to believe FK Navi experts.
The infotainment system on my 2017 VW Golf Mk7 started playing up within a few months of the car's 5 year guarantee running out, funny that eh?! VW quoted an extortionate amount to replace the unit, which was their only option, so as it was an intermittent fault I elected to put up with it. However, more recently the fault has deteriorated rendering the infotainment system totally unreliable and useless.SatNav Systems was recommended to me by a friend of mine who just happens to be a VW Master Tech. He suggested that they might attempt a repair rather than replacement.Having driven for two hours from Folkestone I was greeted by Hamid, who along with his team, (and a very friendly whippet!), made us comfortable in their waiting room whilst they completed the diagnostics and then provided a detailed description of their findings and three options for repair.Having agreed the best option for my circumstances, Hamid and his team effected the repair and I was back on the road within one and a half hours. All at a fraction of the cost of a VW Dealership 2 year old quote!Thanks Hamid to you and your team at SatNav Systems for providing such an efficient and friendly service, that I am happy to endorse and recommend to everybody.
Excellent service- problem identified in under 2 hours- that enabled me to make a decision to replace the unit. All work completed on time. I drove away in a fully functioning car-a happy man!So good to have found a group of professionals working in a good environment.
Four garages/tech specialists failed to uncover the fault with the MMI screen on my Audi A6 before I came to SNS including the local Audi main dealer. SNS took it in and diagnosed the correct faulty part within an hour and without an appointment. They obtained the part and fitted it within eight days, less than a quarter of the wait for the main dealer who wanted to charge nearly seven times as much as SNS and for the wrong part. It was also good to be allowed to talk to James rather than to have to go through someone who's never picked up a spanner. Much more successful, much quicker, much cheaper.
I found SNS on a internet search for sat nav fixes, so glad I did, Hamid and the team were brilliant, made us very welcome and all fixed within 2 hours. Excellent company that I would recommend.
Had a VW Media head unit that touch screen had failed.Hamid & team repaired & updated it in efficient time without fuss.Thanks Chris B.
No question was too much to ask. Everything was explained to me including showing me how to use the new parts. Some general advice about my car was also given free of charge.
Satnav has fantastic service, make you feel as premium guest at their side, care about your time there. Transparent and premium quality. Special Thanks to James. Recommending 120%. Jakub
Sat Nav Systems are amazing! Thank you to Ben and the team for helping my car situation with professionalism, care and always keeping us in the loop! Thank you! We couldn’t recommend enough!
I visited Satnav due to an infotainment fault, and I spoke with James, and he was very nice in dealing with me and was honest in diagnosing the fault, and the fault was fixed and I am satisfied with them and happy, and the prices were very reasonable, I advise everyone to deal with this company for their credibility, thank you James for your cooperation
Magicians! I now have fully functioning CarPlay in my 15 year old Audi!
Booked my Porsche Cayenne in with Ben and from the moment we starting discussing the install i felt that i had found a company that know what customer service is all about, On arrival i was greeted by Ben and he offered me a cup of tea after an hour in M25 traffic, The install went perfectly and i am over the moon with the results, If your looking for a great company to use for your car electrical work then these are who you need to speak with, Its 5 stars from me,
The service provided was excellent from start with diagnosing the problem to the end with help setting up the unit after the work done.Everything was explained clearly of what options were available to me for repairing my faulty unit.I was well looked after by them.
Thank you James for the prompt attention you gave us when we first brought our Passat to you. Despite not having an appointment, we were treated as valued customers and looked after while our problem with the navigation system was investigated. Throughout our dealings with you, you kept us informed at every stage, with every detail of what was needed to solve the problems. We are very happy with the outcomes and would highly recommend SNS to others. A first class service!
Came here two years ago and guys were really helpful and professional. They diagnosed and repaired my Scirocco's touch screen infotaintment issue within a such short time! Also they updated the system and even put new updated radio logos on the system for no charge. Small details but very nice of them! Will definitely be back when needed for any other car. Many thanks.
Excellent from start to finish, James was brilliant and the technicians installation was very professional. Thoroughly recommend for any upgrades you may be looking for.
Absolutely fine great service from Hamid and very knowledgeable in what they do. Great man
My vw amarok touch screen was not working vw wanted £2600 pounds I look on google and found satnav systems pop in to c them hamid spoke to me and repaired straight away at a fraction of the price. What a great company would highly recommend them
Fantastic from the point of arrival. Fixed everything necessary very quickly and at a great price (much less than I was quoted from a dealership). Staff were friendly and informative and had a comfy place to sit and work while the work was being done. They set me up with what I needed and gave me a run through of it all when it was done. Couldn't have been better. Recommended.
Great customer service, very fast with replies and kept me up to date with the whole process. My unit was repaired and shipped back to me within a few days, everything that was described or listed on the website especially in regards to time scales is better that accurate. Can’r rate these guys enough and if I ever have any issues, I know who to go to. If anybody has any issues with their VW group products, these guys are who you need to give your business to!
I dealt exclusively with Hamid via email. I sent off my existing head unit and he quickly replied with details of the repairs and costs. As it was quite expensive he also offered some lower cost replacement unit options which I took up. Within a couple of days I received a replacement unit which I fitted and seems perfect. I would highly recommend Hamid and Satnav Systems.
Had to visit SNS to have my VW Golf Infotainment system replaced after it had stopped working for the second time - the first time being fixed by my VW dealer. Unlike the dealer, diagnostics, multiple solution options and replacement were done in one visit - and at a much cheaper price. I’ve also got a longer warranty for the replacement part than the dealer offered as well. All delivered by a very friendly team. Would highly recommend.
Super service at SNS last week. Popped in with a Apple Car Play issue, all sorted within 5mins. Thank you SNS and James.
Fantastic service today from SNS, particularly Hamid. I pinged a request for help, got very speedy reply and an appointment booked for a couple of days later. I arrived this morning, was met with offer of a drink followed by a chat about how the process would go. Hamid then looked at the Touchscreen explained how diagnosis and the repair would be possible, which was at a quarter of the price VW had quoted, with the work guaranteed for full 12 months (same as VW). Within 2 hours I was on my way home with fully functioning Touchscreen, with upgraded software and some new hardware, all working beautifully. With no "unexpected extras" needing to be added to the bill. This was a really good result. I genuinely did not mind paying this bill as I felt I had been listened to, had received great service and got the result I had hoped for. Highly recommend the company for how they operate.
Dealing with SNS was an absolute pleasure, right from the first Email which was a great response to my questions and many Emails after, Hamid was fantastic with his knowledge and insight into how to deal with this situation, my infotainment system was totally updated with the latest software and is now better than before, so helpful to me in explaining things I didn’t even know existed, first class service from the moment I met Hamid, I sat in a comfortable room with tea and coffee offered and also magazines galore to pass the 2hrs very quicklyThanks again HamidRegards Gary
I first contacted Satnav Systems last Sunday and received an immediate reply. I sent my Bolero radio on Monday morning and it was repaired and returned on Friday. I have now installed it in my Yeti and wow what a surprise, not only is it fully functional but it has been updated to a standard far beyond its original functions. I am really delighted with the results. I cannot fault the excellent service I have received. Many thanks from a very satisfied customer.
What a fantastic service. My VW Amarok touchscreen had become gradually unresponsive and Allan Day in North London insisted the only way to fix it was to replace the entire unit…and quoted about £3,000 . Luckily found these guys and was looked after in a friendly and efficient manner from start to finish. All for less than £500. I turned up, and 2 hours later it was sorted and my system/maps were updated too. Into the bargain Hamid gave me a short tour of the system pointing out some new features that came with the software update.
Great service! Turned up at 15.10pm on a Friday with a broken infotainment system and left with it, not just fixed, but improved, less than two hours later. Awesome, thanks!
First rate service. Highly professional. Very pleased with the outcome. Highly recommended.
Could not recommend this company enough, was able to see me the same day as my enquiry and presented me with different options to suit my needs and budget. Work was completed quickly and was done within an hour of arriving. Very professional company, and their coffee is nice too.
My sat nav on my Skoda Yeti stopped working so I went to my main dealer who said all they could do for me was fit a new one at £1900.00 .So I looked on line to find SNS who said they could repair it for me. Hamid very carefully guided me through the process, to take it out post it too them where they would examine it and quote me for a repair. The quote came back at a third of the cost of a new one which included up grades which Hamid recommended. So I sent it off and two\three days later had it back all done and dusted.Very pleased with the whole process and the kindness and professionalism of Hamid and his company.DMG.
SNS fitted a reversing camera to my VW Tiguan, from my initial enquiry Ben was quick to respond and provided clear information. Booking in was easy and everything was done efficiently. I will definitely use SNS in future.
Outstanding service from all at Sat Nav Systems, professional, efficient and very friendly, they made you feel in safe hands!Hamid was friendly, an expert and fully explained everything before and after repairing our VW Infotainment/ sat nav system. Cannot recommend Hamid and SNS enough!
Friendly and efficient service with detailed explanation of problem and solution.Returned my Tiguan to Satnav Systems for a different problem to the first time and the service was as courteous and efficient as before. I can highly recommend Satnav Systems.
I took my Skoda Yeti to SatNav Systems, Hamid did a diagnostic check on the infotainment screen and advised on how to fix the problems I had outlined. We agreed on what work would need to be done to resolve the problems, he said it would take a couple of hours to do. I was shown to a very comfortable waiting room, I was offered a cup of coffee; I should add the toilet was very clean with hand washing facilities. Well within the agreed time the work had been completed and Hamid then spent some time talking me through how the system was now improved and also talked me through Android Auto/Apple Car Play which had not been available before.At all times Hamid was very polite and could not have been more helpful. A thoroughly good experience, highly recommended.
Excellent service, not cheap (although cheaper than a dealer) with excellent quality. Highly recommended.
Having been advised by VW that I needed a replacement infotainment system and DAB booster, I set about finding someone who could hopefully repair it instead. I chose SatNav Systems based on their excellent reviews and I wasn’t disappointed.Clear directions to find them and a warm welcome was a good start and after carrying out diagnostics Hamid explained very clearly what needed to be done and gave me some other options too. The repair was carried out while I waited (you’re welcome to sit in their reception area and use the Wi-Fi and drink coffee but I took a trip on the bus into Kingston) and under 4 hours later I was on my way home with everything working perfectly again. Very professional service at an affordable cost; I had to drive quite a distance to visit but it was well worth it, I highly recommend this company!
James from SNS was very helpful in resolving a problem with my Infotainment system. Excellent service from a knowledgeable team of people. Thanks for your help.
Parts of my Skoda Yeti's touch screen were non-responsive, and the problem was gradually getting worse. Hamid diagnosed a known issue with the digitiser and replaced it while I waited (took about 90 mins). I'm very happy with the result, the new screen is higher definition and according to Hamid does not have the same issue as the original so the fault should not recur, this is a much better option than an expensive replacement unit from Skoda (which would be prone to the same fault). He also added a digital speed display to the car's MFD display.Very efficient and friendly communication and service, I would not hesitate to recommend.
Satnav Systems are amazing. After being quoted an eye-watering £2660 for a new unit, which has a ‘known fault’ from my VW Dealers, plus £115 diagnostics to tell me, there’s a fault! I decided to do some research. It didn’t take long to be pointed in the direction of Hamid at SNS, with a long list of recommendations on the VW California Club forum. From the very first email, Hamid could not have been more helpful, switching days and times for an appointment to accommodate me. I actually turned up 2 hours early and was welcomed with a huge smile and a warm welcome. All fixed in 2 hours, and I didn’t have to sell a lung! All now working perfectly with an upgraded map and a few other bits and pieces. Thank you SatNav Systems and especially Hamid, you totally restore my faith in decent and affordable VW fixes, where my VW Dealers only constantly crush that notion. Brilliant, brilliant, brilliant!
Excellent service & communication. Went above & beyond with advice when car developed fault soon after my visit even though it had nothing whatsoever to do with parking sensor or camera installation. Thanks James!
Very helpful with options to solve the problem with the audio unit. Installed new one and recitifed a broken cable. Excellent service.
I found SNS in the web when our, new to us, 2016 Skoda Yeti had a digitiser fault.Hamid responded quickly to a speculative email.I booked a slot and it was suggested it would take two hours. I elected to wait and used the waiting room complete with WiFi, smartphone power and a decent cuppa.I was given regular updates and the info was returned bang on time, and even upgraded.From start to finish the service received was polite, professional, helpful, knowledgeable, pragmatic and personable.Highly impressed and thoroughly recommended.
I have an Audi S3 and a few months ago the DAB stopped working. An initial analysis by my local garage suggested a very expensive fix.I happened to be in the area of SNS so popped in to ask them their opinion. Although they were busy, they made the time to analyse the issue and propose an approach to fixing the car in the most cost effective way possible. The first stage was to do a software upgrade on the Audio system. They were able to do this immediately.Off we popped to the shops whilst they worked their magic.Needless so say, the software upgrade did indeed resolve the issue so we were back up and running rapidly and more importantly very cost effectively.What a fantastic company and operation. Such an amazing service, I can't recommend them enough and so easy to deal with.
Had an issue with VW SatNav displayscreen, took the car to SNS and Hamid got it fixed in an hour with new screen and the latest firm ware. Excellent service.
I'm an American expat living in the Republic of Serbia. I own a 2011 Volkswagen Golf Mk 6, which I purchased new from the VW dealership in Belgrade. It is equipped with a RNS 510 GPS/Audio unit as OEM.Approximately three years ago, I began having significant problems with the GPS functionality. Given my distance from Satnav Systems in Surbiton, I was very hesitant to remove and send my RNS 510 to them for diagnosis/repair.However, in preparation for a long-distance trip to Ireland next year, I "bit the bullet" and decided to send it to Satnav, which was no easy task, dealing with Serbia's post.I was very, very fortunate to deal directly with Hamid Ataei, who gave me the very best customer service I could have hoped for. He worked with me incessantly to answer myriad questions, reassure me, and guide me every step of the way.To make a long story shorter, I ended up purchasing a new unit from Satnav, trading in my old RNS for parts and a significant discount. It was promptly delivered several days ago and is now installed and functioning flawlessly.Hamid and his trusty assistant, Mechelle, followed the shipment every step of the way, providing me with regular reports of its transit progress.I can't recommend Hamid, Mechelle, and the rest of the Satnav Systems highly enough. I am grateful for having found them and worked with them so successfully. It was a truly great experience all the way around.My only real "challenge" was the installation of the DAB antenna, especially hiding/routing the cable behind the dash, but after a fair about of sweat and "blue" swear words, I was, indeed, successful.Thank you, Hamid!!!
This company are spot on!!! Always on hand to help and support! Outstanding prices all the team are super friendly!! If you have a VAG product and need support with extras or a fix get in contact with them!!!
Bought a Golf for my son that had an issue with the media system, it would turn itself on and off. So negotiated a discount from the seller which would hopefully pay for any repairs. Found SNS on the net, sent them an email and luckily got an appointment today. Arrived at their HQ and Hamid dealt with me, I got a cupof coffee which wasn't vile in fact it was quality. Anyway he went and took out the media drive and there were 2 faulty parts on the board.They could have repaired it but offered me an upgraded/newer version board for a bit more than the repair cost plus all the latest stuff like appleplay etc etc.Which will be perfect for my son as he's all in to the latest tech. Me I'm old so its just texts, emails & voice calls. I arrived at 11am and was on my way all done by 12.30. What a change to go to a company that knows what they're doing and has excellent customer service. Plus the coffee was proper, better than starbucks & costa coffee more on par with cafe nero.Many thanks SNS great service.
Problems with a frozen touchscreen led us to this niche specialist business. Although they prefer you to book, we arrived on spec to a friendly welcome and, within an hour or so, not only had our unit been upgraded and repaired at a reasonable price, but the proprietor, Hamid, was demonstrating our Info system could perform functions we could only have dreamt of. For exemplary customer service coupled with unrivalled expertise not offered by main VW group dealerships, get along to Sat Nav Systems in Tolworth.
VW wanted a fortune to repair my Mk7 golf infotainment system. SNS fixed and upgraded it for half the monies.Thanks guys, great job.
First class service and experience!I have a 2016 SEAT Alhambra with a dead stereo touchscreen. Through a few enquiries I understood this was a common issue and the common solution on offer was to replace the entire unit, at significant cost. A few outfits offer to replace the touchscreen but with unknown results, you always left wondering whether it's a false economy.Fortunately I was referred to Hamid at SNS, who explained how common the issue was across VW and Seat cars and offered a cost effective solution, replacing the touchscreen, upgrades to Android auto/Apple car play (wired or wireless options) and Hamid upgraded the cars firmware+activated the digital speedometer on my driver display which (only 48 hours later) has been like the most useful upgrade to my driving experience. Touchscreen upgrade is sharper in resolution and works perfectly; with Android auto, I now can run podcasts, audible, Spotify, etc.Very happy with the service, I used their customer area with free WiFi to work whilst the upgrade work was being carried out, and was offered tea/coffee by the extremely friendly staff.
SatNav Systems were recommended to me by my trusted garage. Hamid and all the guys at SatNav Systems were exceptional. From the initial enquiry, fault diagnosis and confirmation to the repair. The touch screen has never worked this well. Many thanks
Found SNS on google for VW Polo infotainments system repair. Visited Surbiton KT6 7NL without appointment, rang the office bell, met by 2 members of staff and a very nice man who obliged to check out fault (FOC). 45mins later diagnosis completed, options, cost and time (3 hours) was provided for repair, no pressure. My wife and I decided to wait and have it done, 2.5 hours later faults fixed very happy.
The reverse camera on my Q5 ceased to function after the main Audi dealer in Crawley had updated the nav software!James, ( Satnav systems ), whose organisation fitted the equipment, immediately stepped into the breach without hesitation, after Audi were unable to rectify their mistake!James arranged for Dorian who fitted the equipment on my drive three months earlier, to call.Inside about 15 minutes Dorian had identified the problem and sorted it. Dorian's manner was very pleasant, competent and professional. Thank you Dorian!From the get-go, James and his team allayed my fears the camera software had been damaged and assured me they could sort it.Thank you so very much James and Satnav Systems!! Highly recommend!!
This company is really one of the best, explained all possibilities and costs,professional friendly and even did a little upgrade to my MFDAny VAG infotainment issues Hamid knows how to fix it
My entertainment/satnav system stopped working just before my car battery died. It would start itself back up with a loud bang and then randomly switch itself off again with a loud bang (generally when I had a long journey ahead of me). I took my car in to see Hamid and his team, and they fixed it quickly and efficiently without any hassle. He also explained some of the other features of my car when he gave it back to me! If I ever have any other issues with my system, I will take it back to him to sort and would highly recommend him. Thanks Hamid!
SatNav systems reviewI’m a repeat customer for SatNav systems, that’s the first endorsement. I went back to have OEM parking sensors fitted to an Audi A3, and the results exceeded my expectations.The job was done well within the time frame given, and I was very well briefed on the differences t the vehicle after the work, some of which would not have been obvious to me.The one post fitting question I have had has been answered swiftly, accurately, and to my 100% satisfaction.I’m very pleased with the final outcome. SatNav Systems can fit those things you want, which are possible, but won’t be able to specify on a second hand car. They are also very good at sorting out problems you may have on navigation or in car entertainment systems, and advising on what might enhance or your vehicle.Very happy customer, 100% endorsement from me.
Replaced the touchscreen on my Yeti quickly and efficiently, and made me feel comfortable whilst I waited - they make a nice cup of coffee! Very happy with the service, would recommend!
First class service I had a revising camera and power tailgate fitted in the future I may have a dash cam fitted very easily to find workshop that you again very pleased
Nothing short of EXCELLENT service, pure and simple. From initial email I was given clear and concise instructions along with a confirmed diagnosis appointment. The SNS “wizard” engineer diagnosed a faulty/damaged motherboard within the entertainment unit, he quoted a VERY fair price for the repair including updated software, amazingly he had the system fully functional within the hour, saving us a probable 3k dealer replacement. I would highly recommend SNS to everyone. Outstanding professional and friendly service. 5*
Excellent Service from real experts:The Amundsen Infotainment system in my Skoda Yeti (2017) was giving me problems with 'dead spots' on the touchscreen, and freezing of content. I also needed an updated European map for the satnav. I contacted Hamid (who came straight back to me) and then visited their workshop today & in two hours they had replaced the screen, updated the system software, and inserted the new map sd card. They also (for an extra charge) enabled the 'Screenlink' system that means easy connection for my Google phone apps. These guys are real experts - communication is good - and the price reasonable for such good work. This is the second time I have used them for two different VW group cars & I'm super impressed!
Amazing service, we always use Sat-Nav systems for our Sold cars at VW as they are always 100% reliable, efficient and do great work, I would hghly recmommend them! -
Hamid was extremely efficient and professional explaining everything clearly and corrected the fault while I waited.
Thanks James for everything you done to my Car. You guys are the best 100 stars for Satnav. Me and partner Robert we are very happy with work on Audi Q7.Thanks so much
Once in a while you stumble across an individual or a company that breaks the mould. Having spent many, many years in the motor trade I've become a little cynical of people selling services/parts. Well today today was the day I stumbled into Hamid at Sat Nav Systems in Sutton.This man is a specialist in VW Audi group vehicles. He is passionate about his work, very proffesional oh and did I forget to mention very personable.I took my Scirocco to him as my stereo touch screen had given up the ghost,the dealer options were, well horrendous Over £2k to replace like for like, way beyond my means. Enter Hamid, popped into the passenger side of my car explained the problem and the soulution. I spent 2 hrs sat in his visitors waiting room offered countless drinks free lollies, great reading material free WiFi and charging ports for my phone. My car was ready better than before updated added features and warrantied wow great service great place great staff highly recomended If you have a VW group vehicle with sat nav stereo reversing cameras... the list goes on requirements you will not be disappointed. A huge thank you to Hamid and his team.
SatNavStystems fitted my tow bar several years ago. After an complete electronics meltdown on my SQ5 due to incorrectly fitted replacement windscreen, the tow bar settings needed recalibrating. One phone call and two days later everything fixed.... fantastic. Best thing no charge - all part of the service. Made my day after three weeks trying to get my car back on the road.Would highly recommend this company to anyone wishing to have a tow bar fitted to their car
I had an amazing experience with SNS. From the start the service was amazing, I was treated well by all members of staff but particularly Hamid. He was extremely friendly and explained my problems clearly. Most importantly, I received a price I was very happy with, they focused on repairing my screen, when I was told much higher prices by other companies to just replace the screen entirely without really understanding the problem! I will definitely be returning when I need similar services, I am happy to have found somewhere I trust.
Had issues with my Columbus RNS510 for quite some time to the point that it was effectively redundant. Tried factory reset and hard reset but still no joy. Contacted SatNav Systems and Hamid [Executive Director] responded almost immediately. We had several email exchanges about what could be done, price indications, etc. and Hamid always responded within minutes. Decided to go with SatNav Systems based on responses, even though they may not necessarily be the cheapest to carry out repairs. They even assisted me on how to get the unit out of the car. Sent it to them Saturday lunchtime, arrived at their offices Monday lunchtime, delivered back home to me Wednesday lunchtime. Brilliant service and saved me a lot of money. They even updated the Maps, Speed Cameras, etc.
Great service. Only took just over 2 hours to fit parking sensors and show me I had Appleplay on my car!
I had problems with my Sat Nav, for my VW Touareg. I was recommended by my Garage to Sat Nav systems at Surbiton. I completed on line enquiry form, Within a very short time , I received a telephone call from James at SNS ,who explained thoroughly what I could expect from my visit.An appointment, was agreed for today .my appointment was for 09.30, I arrive an hour early, and was seen an hour early by James who within 15 minutes established the fault, and my system maps were updated to the latest and the latest firmwear .a complete update and a fully functioning Sat Nave at a very reasonable cost. I would not hesitate in recommending James and the staff of SNS to any owner of a vehicle from the VW stable. The whole experience was carried out by James and colleagues with good old fashioned customer satisfaction in mind,Not to mention the Cups of excellent coffee Thank you SNS !
Excellent service and a total pleasure to deal with a huge thank you to James @ SNS highly recommended.
I could not have received a better service from SatNav Systems. Firstly, Hamid responded quickly to my initial email, I then took my car in to be diagnosed and two hours later I drove away with a new system. Hamid clearly went through the problem and gave me the price options to fix. The whole experience was painless and friendly. And a huge saving to what VW had quoted.
such good service. Hamid guided me through the repair and i left with a vastly improved system. i would thoroughly recommend.
Great customer service.Just had my VW Transporter infotainment screen replaced, excellent job carried out and was very well looked after! Highly recommended!! Thanks for all your help, Hamid.
I had an Audi 360 camera system integrated into the existing MMI system on my 2024 Audi Q3.From the moment i found the website of SNS I knew they were the team to install the system. They are knowledgeable professional and highly skilled at what they do. Their work is of a very high standard, they only use oem parts and my warranty is still valid.Their’s was not the cheapest quote i obtained, in fact it was the most expensive. The quality of their work though , as depicted on their website, meant that i only wanted them to do the work (Despite having to get the car from Essex to their facility in Surbiton).I was not disappointed, the installation is excellent, exactly what I hoped it would be. The process was quicker than I expected ( .3 days) and the installation is seamless with the existing system.James and his team are highly recommended
Hamid was extremely helpful, quick to respond to enquiry emails, solved my problem in an hour so with the car and answered my queries clearly.
This is a really professionel , efficient but friendly company . Hamid talked through what we really needed from our Skoda Yeti touchscreen unit and actually recommended a cheaper model instead of a repair which had the added advantage of DAB. We drank our tea and coffee and agreed to return in 2 hours time . We were extremely pleased both with the treatment we received and the end result .
What a very friendly crew at SatNav. Had problems with the touch screen in my Yeti. Hamid explained the problem. Within 2 hours it was repaired and with added extra fuctions again which Hamid spent time explaining. A great result. Would not hesitate to use them again if needed.
Excellent - fast, friendly, good value and professional service. Complete opposite of what VW main dealers provide!
Great customer service, even from the other side of world, here in New Zealand!
I was recommended SatNav Systems by Audi and my usual mechanics and they were unable to solve the issues I had with my car by doing a simple update. Satnav systems were very accommodating, they kindly explained the issues I was experiencing with my car systems once an investigation had taken place and the options I had to solve. Very professional and brilliant customer service. Would highly recommend them!
Excellent genuine customer service. Really professional and great communication. Thank you James.
Extremely friendly and knowledgeable, Hamid replaced our VW California satnav screen and a faulty board.
Very helpful firm, everything done on time and the process clearly explained in advance
The entertainment system in my VW California had issues with the screen and kept crashing. Hamid diagnosed the fault and fixed it within two hours. It cost about a quarter of what VW were quoting me. Very happy with the service. Highly recommend them.
James was very informative and kept me in the loop as to what was wrong with the unit in my car. He diagnosed the problem. Uploaded the software. Replaced the faulty GPS antenna. It took a few hours. But I'm very pleased with the work carried out. I would 100% recommend SatNav systems for repairs.
Really excellent communication and prompt service to fix my media unit and install updated mapping. Highly recommended.
Excellent experience from start to finish from Hamid and his team. I sent an enquiry over a weekend, Hamid replied quickly and was able to book in the next day. The team fitted a replacement infotainment unit for half the price Volkswagen quoted me! Everything was fully explained by Hamid including different replacement options and a demo of the system once repaired. Great communication, excellent customer service and a knowledgable team - I cannot recommend them more highly. Thank you!
I have a 2017 Yeti and for some time the touchscreen on the infotainment system had been giving problems which had steadily been getting worse. Contacting the local Skoda dealer for advice I was told that a new unit was required at a cost of in excess of £2000.Looking on ebay to investigate an alternative I found the name of SatNav Systems and decided to contact them about a repair.Hamid responded positively and professionally and when I visited their factory the problem was diagnosed quickly and the unit was repaired in 2 hours with uprated software at a 75% cost saving.The service I received was superb and I would recommend SatNav Systems to anybody without hesitation.
As recommended by my VAG Specialist. SNS quickly identified the problem, came up with a pragmatic repair that the Warranty Company paid for in full - over £1000 (well negotiated Hamid!). Full functionality back (entire infotainment and Bluetooth had fried). Happy driver again. Don't go anywhere else!
Very professional service, I should have come to you guys before I went to VW main dealer. Highly recommended, very punctual and easy to get in contact with for any questions
Amazing customer service from start to finish! I decided I needed a tow bar and reversing camera installed on my VW Golf GTE. VW Battersea referred me to SatNavSystems in Surbiton and James Geldenhuys contacted me with various quotes and supporting video links to familiarise me with products. I still had a number of question about warranty, operation and other things and James responded promptly and politely each time. This meant that I was quickly able to arrange fitting at their Surbiton office and use the fitting time to visit friends locally. He also gave me a discount for my visit and ensured that my software was completely up to date FOC. When I arrived I was greeted by James and a much needed coffee! He introduced me to the fitting team and then went through the action plan for the day. James gave me several progress update calls, which helped to plan the rest of my day, and then confirmed completion. Once I returned to SNS, James went through the operation of the camera and towbar to ensure I was happy with the work they had completed. He also went through the settings on the car to ensure things were setup correctly. I was extremely pleased with the work, his support throughout and his excellent customer service, which was the deal maker. These two items were a lot of money, but I was confident from our discussions and correspondence that they were a good investment. I can wholeheartedly recommend SatNavSystems for their services and especially James Geldenhuys for his brilliant customer service. Thank you James for a great experience.
Thank James and and the SarNav Systems team, your sevice on Thrusday was outstanding from the time arrived to the time left. I can easly recomend you service and professionalism.Many thanksKevin.
What a fantastic company. Probably saved £1k by using these guys instead of my skoda dealership. Customer service was superb from 1st contact through to driving away with a fully functioning infotainment system. Just brilliant.
From my initial inquiry, through my follow up questions to receiving the repaired Satnav unit back the service level was outstanding. Hamed is a credit to this business, polite and knowledgeable whilst fully answering queries in a speedy response time. My Skoda Yeti Amundsen II unit and screen is now working perfectly with upgraded functions (apple car play/Android auto) together with updated maps and including speed cameras. Price was more than I expected from reading some others experiences elsewhere but service provided was excellent.
I am absolutely delighted with the service I had at SNS. Adam was incredibly knowledgable and able to advise me of the full process to fit a reversing camera on my Porsche Macan S. Communication was excellent and a very nice customer waiting room, which is also dog friendly, allowed me to work while the technicians completed the work on my car. Once complete, Adam took me through the operation and controls and wouldn't take payment until I was completely happy with everything. I would, and have, highly recommend them to anyone who is considering their services.
SatNav Systems provided an excellent service when the information system/satnav stopped working on my vw t6. Hamid explained what was wrong and what needed to be done. This was then carried out within 2 hours to the highest standard. Their customer service is worthy of 5 stars.
After VW gave me a huge sum for new MIB and very poor customer service, I was looking for another solution and it was quite complicated for many people to fix. I found SatNav System. I sent them an email and Hamid replied within an hour. Diagnostic and the problem was solved in less than two hours. Amazing customer service and knowledge. Definitely recommend!
SatNav provided such an expert and efficient service which impressed me to the extent that once the Bluetooth was installed in my car I immediately booked for a rear view camera to be fitted. James took care of all the required details. His pleasant professional and efficiency meant a smooth transaction transforming my car into my dream vehicle. Cannot find enough words to express my gratitude for such a wonderful service.
Just had touch screen problem fixed on my Beetle. Excellent service. Happy to recommend to anyone with similar issues.
I have a 2017 Skoda Yeti and the sat nav was becoming unusable as the screen was not responding in the bottom left hand corner which is essential to start entering postcodes. A Google search produced SatNav Systems. What a service!Hamid came out to the car to meet me, he assessed the problem as being exactly what he expected, and showed me into the waiting area.After one hour and forty five minutes Hamid was taking me through the operation of my repaired satnav. Repaired is not enough, it had been upgraded, enhanced and had its maps brought up to date, all at about 25% of the cost of a new infotainment unit. I still have to spend the 'hour or two' playing with it to discover its new abilities as Hamid suggested but eventually...I cannot recommend SatNav Systems highly enough, I have been thoroughly satisfied with their excellent service.
Excellent service and very professional and efficient service. Would highly recommend
As soon as I arrived Hamid welcomed me and explained in great detail about the history of VW T6 radio systems, their problems and what his Company could do to solve those problems. My problem was the touchscreen had become non operational. As soon as we agreed a price his team got to work on my campervan. It took about 2 hours and the end result was a fully operational radio system, probably much better than the original. Very happy! I think that SNS are possibly the only Company in the south of the UK that can offer this service so some people travel a long way to get their radio fixed. Would thoroughly recommend SNS.
First of all, a BIG thankyou too David Tarvin at Car audio medics for putting me in touch with Hamid at Satnav Systems.The service l got from Hamid and his team at Satnav was first class from start to finish, and saved me around 60% compared to the price Skoda wanted.PS. It was worth the 4hr round trip from Eastbourne !!!!!!
Absolutely fantastic service from Hamid and his team. All the steps to fix my car stereo issue were clearly explained with no pressure or hard sell. The work was completed ahead of time.Would highly recommend.
The SNS team is really responsive and eager to help customers by providing information about the infotainment upgrade. Special thanks to Hamid for his really fast response.
Very good service, really informative, explained cause of problem, what was needed to be done to fix it. All done while I waited. A few extras also added. Thanks Hamid. VW T6 infotainment unit.
I just turned up without an appointment and Hamid was able to offer a free diagnostic (my VW dealer wanted to charge me £150 just for this) and the team were able to resolve my issue within 90 mins. Excellent service.
Came in a few weeks ago to get some front and back parking sensors fitted for my little Beetle. James and the team were amazing from the start to finish. They answered all my emails very promptly, sent over detailed instructions on how to get to the office, offered me tea while I waited for the car to be ready, sat with me in the car to explain everything I needed to know about my new upgrades. James advised me to upgrade my app connect and it was definitely a wise decision. I even got a nice little Beetle-themed umbrella as a gift!!I’m so happy with the service they provided!! Highly recommended!!
Excellent service all around which is rare when you speak to a service provider. Keep up the excellent customer service and care.
I have had an absolutely brilliant experience with SNS, from start till end. I sent an email to book an appointment, had to change it closer to date, which was done without any fuss.Task at hand: My unit was examined in front of me, I was asked all the relevant questions (which I already had in my mind and I wanted to ask them first, but..). Then I was explained the problem, how common it is, and 3 possible solutions offered for me to choose from with no pressure to decide on any one of them. All my anxieties evaporated by this time now. I was told job will be done by 13:30, and by 13:30 I as back in my car looking at the wonderful repairs.Communication: Great, very quick response to my email queries.Hospitality/customer service at site: Had place to sit in and wait while the job was being done. Had great coffee and free wifi and so I ticked a few things off my ticklist of things to do :). There was guy from Preston in the waiting room who had drove in to get his car fixed.Hamid spent a great deal of time trying to explain things to me before repair was done, and gave an excellent demo of the infotainment system after it was put back. He even gave me a few tricks on the car controls.All in all, I have reviewed many places, parks, restaurants, retail, electronics, hospitals etc... But this is one review I actually am enjoying writing. I certainly don't want to have any problems in my car, but now, at least I know there is a place I can go for a fix.Please do watch the video on instructions to reach the address, I wouldn't have been able to find it without watching the video.In summary, I highly recomend SNS for your car infotainment troubles.Thank you Hamid for a truely wonderful experience.
Long story short: I had a major failure of my stance system on my Golf GTD and was advised to contact Hamid at SNS. I took the car to their factory and within just a few minutes the control was removed and diagnosed as being the fault element in the system.I was given a breakdown of the problem and given various repair options to suit my budget.I selected the appropriate option and a full repair was carried out and various software elements updated. This took roughly an hour and a quarter and I left with a fully working car.I cannot praise highly enough the professional service I received from Hamid and would highly recommend SNS for any VW electronic problems as well as new equipment installs.Thank you Hamid and your team of technicians.
My VW T6 van had a degrading touchscreen - well known issue in the community forum who advised me to go to SNS.Booked appointment over email, defect was quickly assessed and quoted. I accepted and job was done while I waited.Very professional company that knows what they do
I'm really impressed. Exceptional service. They did exactly what they said they would do, in the time frame they said it would take, for the price they quoted. no drama - Totally recommended.
Brilliant work and really helpful team. So courteous and accommodating. Thank you.
Excellent service. They fixed the bluetooth on my Audi when nobody else seemed to have a clue what to do
Great service from Hamid from start to finish. Prompt response to emails, and waiting for me at appointed time on arrival. Repair to my satnav system effected without fuss and helpful explanation of the system to me when complete. Wifi and a coffee whilst I waited and fixed ahead of schedule at a fair price - certainly much less than the replacement cost!
Great Customer service, fitted me in a super short notice. really friendly definitely worth it!
A truly professional company to deal with.Hamid provided Comprehensive and detailed responses at all stages of the process. Work completed to a high standard and at reasonable cost. I wouldn’t hesitate to use them again or to recommend them to others.
very good service Hamid explained my choices and recommended me a new radio which was fitted in less than a hour very happy with the new unit thank you
From my first communication with SNS (SatNav Systems) and in particular Hamid, I knew the outcome would be positive.After being told by most companies that I would need to replace the headunit in my VW and at great expense. Humid was confident that SNS would be able to repair the unit. Environmentally it makes sense!Professional, informative and thorough.Thank you SNS!
Yeti satnav repair and upgrade. SNS were friendly and helpful from first contact. The work was done efficiently, quickly and in less time than expected. I would have no reservations in recommending them.
SatNav Systems repaired the info system on my VW. They diagnosed the fault and proposed solutions with costs and timescales clearly explained. I found them very professional and curteous at all times.
Great experience modifying the standard PCM system in a 2023 Porsche Macan - specifically making Apple CarPlay run to full screen. It was a big blip for me in the otherwise excellent Macan interior and in car information systems - such an odd limitation. However SatNav systems have worked out how to reprogram this to work as it should have done as standard. The guys are a professional outfit that do a lot of work for VW Group and others - got immediate confidence (particularly as the owner of a very new car) that they knew what they were doing and wouldn't invalidate any warranties. Excellent, highly recommend.
I visited SatNav systems to sort out my Satnav on my Skoda yeti. Hamid could not have been more helpful. A professional, friendly and very informative service. It was worth the 2 hour drive each way. I cannot praise them enough and would recommend them to anyone. Many thanks.
Excellent customer service, repaired my VW media unit on site while I waited in their well-equipped waiting room (Drinks/WiFi/Power/Mags). Highly recommended.
Brilliant service solved problem and was significantly cheaper than Skodas extortionate priceThanks Hamid will recommend
Hamid was patient and not at all patronising. He explained what was wrong with my screen and put it right. I was able to wait in a well appointed room and get on with some work. An efficient and professional experience.
A fantastic service from Hamid at SatNav Systems. Everything was handled very efficiently via email, from initial enquiry through to repair. I sent in my media unit which had become increasingly unresponsive over a period of months due to problems with the touchscreen and buttons. My unit was repaired and up-graded and sent back within a week. The cost was a fraction of what I had been quoted by the dealer for a new unit. Would highly recommend this company for anyone experience problems with their car media units.
Excellent service from Hamid and his team. My VW Composition media unit had been misbehaving for some time and the cost to repair was going to be substantial. I sent the unit to SatNav and received a prompt diagnosis of the repairs needed. Hamid offered me a number of options including a reconditioned unit which I accepted. The new unit was dispatched within 24 hours and is working perfectly.Very happy with the service provided and would certainly recommend SatNav Systems.
I can honestly say that Hamid at SatNav Systems provided the best customer experience I think I've ever had. Highly professional and efficient, and critically -saved me £3000 I would have otherwise had to spend at the dealership
I had given up on my Skoda entertainment/satnav system with the price quoted by the dealer - £4,500. I can sing to myself for much less! However my local garage (not the dealer) made me aware of Satnav Systems and they fixed the system for just over 10% of the dealer quote. Extremely helpful and professional in every respect. If only all organisations were like this....
Repaired and upgraded a Skoda radio/Satnav unit that had succumbed to the common screen control faults.While it is possible to ‘bodge’ this repair, Hamid gave sound advice as to why this was not a good solution and provided two options for proper repair. I took the second option which was not particularly cheap, but provided a much enhanced functionality.Turn-around was very fast, but unfortunately the courier temporarily ‘lost’ the item when returning to me. Hamid and his team instantly followed-up with the courier and resolved the issue is super quick time.I commend Hamid and his team for an excellent job throughout which they kept me informed of progress. The overall service attitude hit a rare 100%. I don’t see how they could improve on the service they provided; it was perfect!
Review from PR for work done 28 May 2024. Skoda Yeti touch screen was completely inoperative. New digitiser fitted & unit updated including latest maps - all done within 2 hours. Everything's working perfectly now. Many thanks to Hamid and his team.
I can't commend Hamid and Satnav Systems highly enough - they deserve six stars. My Skoda Yeti touch screen started to fail, I contacted my main agent who said they couldn't give me an appointment for diagnosis for six weeks, the cost would be £250 just for diagnosis, and a replacement unit was likely to be at least £1500. I found SNS thro' a google search. They offered me an appointment 2 days ahead, free diagnosis and a 95% probability of being able to fix the unit in two hours. It took two hours + twenty minutes to repair the system, and for just a few hundred pounds. The firmware was upgraded as well which added a couple of additional features. Thank you team.
Very helpful, extremely accommodating.Provided me with wifi and a place to work whilst my vans repair works were undertaken.
It is rare these days to do business with a company whose staff are polite, courteous, helpful and extremely knowledgable. I am pleased to have had my Yeti Amundsen repair and upgrades done by Hamid and his team.
Our VW Golf 7.5 sat nav and all the other features of the infotainment system stopped working (technically an MOT fail). I took it to my local dealer who was completely useless, charged £130 to say they could not find the fault and with no explanation offered to replace the whole unit for £2,882.45.Rather upset I Googled the problem and came up with Satnav Systems (UK) Ltd and their demonstration video seemed to be identical to my problem. I enquired and had very prompt responses from Hamid who was positive he could help.It was a two and a half hour drive each way, but well worth it. Hamid greeted us straight away, had the problem identified promptly and went through several options very clearly with varying costs (all much lower than VW). He kept us informed of progress and topped up with refreshments. The whole process took two hours. Much of this time was waiting for the unit to be registered with VW in Germany. There is wi-fi there so you could take a lap top and work from the pleasant waiting room. Hamid went through the full functionality of the new infotainment system and set it all up with our preferred radio channels and our phones.Really excellent customer service. We paid half the price quoted by VW for the same thing with a two year warranty.Do watch the video showing how to get to the workshop as it is not easy to find especially if you have no sat nav. Really happy customer and I think our VW garage staff could learn a lot in customer service from visiting this wonderful establishment. Hamid clearly enjoys helping his customers so much.Many thanks, we enjoyed our day out.
Just had my Skoda infotainment system returned. What a great company. Initial online assessment, quick reply that repair is probable, sent off the unit, very quick reply with positive response and quote. Then provided further options at lower cost which suited me better. Work then done fast and unit returned (very well packaged) within couple of days.Excellent service.
Fantastic service, great communication and very quickly had our Audi part repaired and returned
I bought a Skoda Scala recently. I was quite frustrated and disappointed as Android Auto never worked on my car. I tried contacting Skoda who clearly said there is nothing that can be done and I have to use my phone for google maps. Contacted several other dealerships who couldn't help as well. Then Sat Nav came to the rescue, my initial contact was James who assured me that this can be activated on the vehicle. Now I have Android auto plus digital parking sensor in my car! Thank you so much James! Feels so much better when I'm driving.
James looked after me very well before and during the visit and I was very pleased to get the 10 year old wiring of my display screen repaired. Local Audi dealership was just not interested in doing this kind of work so it was great to find Satnav Systems. Thank you. Graeme
I had front parking sensors and a reversing camera fitted recently. The whole experience was vey good. The communication was excellent and the appointment prompt. The video of how to get to the premises was useful and the demonstration of how the new kit worked in the car once fitted was very useful. Would thoroughly recommend Satnav systems.
However you arrived at Satnav Systems you have arrived at the right place. So refreshing to find someone like Hamid. I'm in my 80's and worked with aircraft electronics all my working life. Hamid speaks the language I understand and agree with. Everything revolves around money. I have a low milage 2018 Polo from new and the Information system stopped, VW would change the F5 unit for £3000. Not the thing you want to hear, Hamid sorted me out for a lot less, still money but a lot lot less. Thank you Hamid, I recommend you to all others.Tom Cowan
Fantastic service from Hamid and Satnav systems. They came highly recommended and I can see why. Incredibly helpful and always quick to respond. They even accelerated my repair, working over a bank holiday so I’d have my media unit back in time for a long distance road trip.I would highly recommend.
Thank you Hamid for repairing the satnav on my VW California Ocean. You were a pleasure to deal with. You updated it with the latest technology and left it better than new . It took no more than two hours and you took the time to explain what you had done and all the improvements. Your team were courteous and gave me some excellent coffee whilst I waited in your reception area.
We cannot rate the service we received today too highly. Hamid and his staff were so courteous and efficient at diagnosing the fault on the infotainment system on our Yeti.They then proceeded to carry out a repair and update the system all within 90 minutes.We were made to feel very comfortable in their waiting room and offered a drink, supplied with magazines and access to Wi-FiThank you.
Very pleased with Satnav systems - quick efficient service. Would definitely highly recommend this company if you have an issue with your vw infotainment unit.
Encouraged by others’ praise of Hamid and his team at Satnav Systems, I took my 67-plate VW Kombi to them to (hopefully) fix its failing Discover Media system. Having been met by a cheerful Hamid upon my arrival, and having had the process explained to me, I was heading home with a fully functioning system just 2 hours later. Now that’s what I call a result! Very professional attitude, and – as well as having had the firmware and maps updated to the latest versions - some extra advice from Hamid about a few features of the system I hadn’t even known about. Do I recommend Satnav Systems? What do you reckon!
What a great experience, Hamid and team at Satnav were absolutely amazing,the advice I got was amazing and the work carried out was beyond my expectation, well done Satnav team, will recommend without hesitation, great job
Was recommended to come here by my local VW Dealership.A little worried about the outcome as it was a 4.5 hour round trip from home.I emailed Hamed the owner many many times to ask him lots of questions on what he could do and what options were available for my non functional satnav,, I got a good feeling as I had all my emails answered very quickly in detail.In summary Hamid is a professional honourable and humble man who wants everyone to leave him happy about what he has done for them.I am a very hard person to please but hand on heart I am blown away by his customer care and explaining exactly what the options are to resolve the issue with several solutions at prices to suit how much you are willing or able to pay.I absolutely have no hesitation recommending this Company.
Great service from Hamid today, following an issue with the entertainment system in my VW Polo. A warm welcome and a coffee whilst I waited. The problem was explained to me, along with a cost effective solution. Repaired and on my way within two hours. Very happy with service. Highly recommended. So glad I found them. Thank you.
Thank you so much Satnav systems for the brilliant sevice you provided for the installation of a parking camera and front/ rear sensors for our VW Polo.From the professional and polite service provided by Ben, in arranging the fitting of a rear view camera and maneuvering sensors, to Gregory for his impeccable fitting of the equipment and also to Alex for identifying and correcting the slight gliche in the cars software all stages were handled so well.Thank you once again and I will not hesitate in recommending your company in the future.Best RegardsMike Petitt.
One of the best services I can remember experiencing. Incredibly courteous staff who could not have done more to make me feel welcome. The work has been completed successfully on my car and I was given excellent instruction on how to use it. The other customers in the waiting area appeared equally impressed as I was by Satnav Systems, their staff and service.
Exceptionally helpful, friendly, and comprehensive service. A delight to deal with. I delivered my unit, Hamid confirmed it could be repaired, and I returned two hours later (I could have waited in their comfortable customer area with hot drinks). They even refitted it and set it up. All at a bargain fraction of the price of a new unit.
What a great service. Really quick to respond to emails. And making a booking. And so helpful for putting my mind at rest of what work is to be carried out. Turned up for my appointment. And went over what will be done and upgraded. So pleased with what they have done. Made my pride and joy Better than new. And would highly recommend there services to anyone.
I took my Audi A3 to James and his team at Satnav Systems LTD for a diagnostic, and they exceeded my expectation. Previously, another garage had trouble diagnosing the same problem. Satnav Systems swiftly diagnosed it as a Bluetooth module issue and fixed it, all while I waited, saving me a substantial amount compared to a quote from an Audi dealer. I highly recommend them for any infotainment repairs.
My initial email enquiry to Sat Nav Systems was responded to very promptly with full explanations and several cost option's.On receiving my Skoda Yet infotainment system Sat Nav Systems sent me a full diagnostic report and options of different upgrades for additional services if required. Note, all repairs are guaranteed for 12 months, very re-assuring.I chose the basic repair and upgrade which comes with speed cameras, something not standard on a Yeti. My system was returned within two working days, what a service in this present age!All through my first time dealings with Sat Nav System's their prompt communications was very professional and re-assuring.I highly recommend Sat Nav Systems and would not hesitates to use them in the future if required.
Our Skoda Yeti Amundsen MIB2 infotainment system was suffering intermittent problems - unresponsive touch screen, radio changing stations on its own and the system buttons failing to work.Web-based Skoda and Yeti-specific user forums revealed that our problems were common, and we even had other Yeti owners approach us asking about the same problems they were experiencing.Dealership response to what seems to be a widespread problem was a complete unit change at considerable expense. However, the on-line forums pointed us towards first-class, economic resolution at Satnav Systems.Hamid and his team were brilliant, responding rapidly to on-line enquiries and setting up an appointment for diagnosis and rectification. Within a couple of hours, which we spent in the comfortable waiting room with hot drinks provided, the system was not only repaired but significantly upgraded with an HD touch screen, satnav speed cameras and Skoda SmartLink installation! Hamid gave us an excellent in-car briefing on all the changes. He also set up Apple CarPlay for us.We can't recommend Satnav Systems enough - brilliant service, lovely people and a good price! What's not to like?
Highly recommend Satnav Systems, amazing customer service & great value.Took my Skoda Yeti to them with a poorly functioning touchscreen.Hamid's knowledge & professionalism were excellent. He examined my stereo unit & explained everything clearly.The team repaired my unit quickly, while I waited in a comfy lounge area & the coffee was good.Really could ask for more!!!
I contacted Satnav Systems after my Golf Infotainment system screen suddenly went blank. Hamid responded on a Sunday and I arranged for a visit a few days later to investigate the fault and arrange a repair.Hamid found the fault and clearly explained the various options available and information on the guarantee. The costs were considerably less than the prices quoted by the VW main agent.The repair was carried out in under two hours during which time we were well looked after by all the very friendly staff and kept fully in the up to date on progress. The new unit was coded for my car and my wife and I were then fully briefed on its functionality.Hamid and his team were highly professional and I would not hesitate to recommend them to anyone wishing to have their system repaired. They offer a 5 star service – thank you.
I cannot praise this company enough, easy communication, prompt response to emails, arranged a visit was sent clear instructions on how to find them, on arrival warmly greeted, given a rather nice coffee and shown to the waiting room, 25 minutes later i had an answer to the issue and a quote for repair, once the go ahead was given the repair took little over an hour and the unit works as well as new! Ive even noticed a few new settings in the reverse camera. - polite, respectful and flawless service - and the price was over £1500 less that VW. - thank you again Hamid.
Faulty MMI unit, Audi S5, around 7500 miles. Dealer quote astronomical. Another firm couldn’t fix the problem. Luckily heard about Satnav solutions. Unbelievable, courteous, professional, knowledgeable service. Within 48 hours all fixed at a very very reasonable price. Most of All, nice people to work with!
Email correspondence with Satnav Systems was first class, personnel were very friendly, especially Hamid Ataei who I dealt with most of the time. The repair was first class and he explained and demonstrated the repaired unit when re installed in my car. I felt very confident of their capability. I would not hesitate in recommending this company too anyone who has a faulty in car Satnav. The cost of the repair was not cheap but certainly cheaper than Skoda would have charged. Well done Satnav Systems. Well worth the 5 stars rating.
My round trip to SatNav was 220 miles, but it was well worth it. The repair cost more than I had hoped, but was still very much less than the main dealer price, and all within half a day due to SatNav's comprehensive stock of spares, and diligent service. The best solution I could have reasonably hoped for.
James and the team done an astonishing job, by sorting my issue in a timely manner for a reasonable price. Couldn’t recommend enough.
VW Polo SE 2015 infotainment system fault -If there were six stars, that's what I'd give Hamid / Satnav Systems for his service. It was exemplary. I actually started to write my review in the waiting room!From the time I arrived, I felt welcome. Hamid came down to meet me. I was shown the loos (very important for a lady!), taken to the waiting area and had a very nice cup of coffee (in a mug, not a disposable). The waiting room is in the main office, which had such a quiet, calming atmosphere. It was very tidy and well-organised. Hamid explained to me that they would diagnose the issue without charge (unlike VW, who charged me £60 to tell me that they couldn't find what the issue was and then offered to replace it for £2K plus).For the time it took to drink my coffee, Hamid had returned to let me know what my options were and explained the costs (which were a fraction of what it would have cost with VW). I chose to get a new system fitted. Within 20 minutes or so of Hamid's consultation, my new infotainment system was fitted! Hamid took me out to the car and went through everything with me. He had reset the settings and showed me how to set my radio stations etc. After two years of having no car system and making do with a portable speaker and my 'phone, I had finally got my infotainment system sorted in less than an hour! I wish I had found Satnav Systems sooner! I can't thank Hamid enough. Such an excellent service! Highly recommended!
Was very pleased with the service at Satnav systems, the electrics on the car were all sorted and updated in under 3 hours 🙂
I found Sat Nav on line after my screen on my Golf mk 7 went blank.I was quoted well over £2000 pounds plus vat plus plus investigation by others.Sat Nav was only 10 minutes away from where I live so I made an appointment for them to trace the fault. I arrived and was greeted by Hamid and was shown into a very comfy waiting room whist they did the investigation.During the repair I was kept up to date on the work and cost and also well looked after.After talking to other customers who had travelled long distances I felt very lucky that I had only travelled a short distance.After the repair had been carried out Hamid went over what had been done and reset the information to the infotainment unit. I also got a two year guarantee.A very nice experience and of course much cheaper than the price I had been quoted by others. Thankyou.
Hamid and his team were absolutely fantastic, they were able to diagnose the problem within less than half an hour and provide a very efficient and professional repair. Hamid took the time to talk through the different options and explain why the fault had occured. Extremely pleased with the quality of the work and customer service. It was a pleasure to meet the team.
Excellent service. Great communications before my visit. Then a quick diagnosis and quote followed by quick repair while I was there. I now have a fully working system in my VW California for a fraction of the cost of other solutions. Thank you to Hamid and the team.
Isn't it great when you meet and work with a helpful honest company ! Hamid was a gentleman. We had a problem with the consul on our VW Golf 2017, he quickly analyzed the problem, gave us several options that suited our budget and took us from a major problem to a solution that worked brilliantly. Thank you so much Hamid, excellent customer service from a reliable and honest company.
I took my car to these wizards this morning after booking in a couple of days ago. I'm a returning customer as they fixed my satnav for a very competitive price 2 years ago... 30 mins after arriving I was leaving and the system was fixed.... a quick removal and hard reset and hey presto! This time no charge which is exceptionally generous. What goes around comes around... I hope you get may more customers from this review - I can assure anyone contemplating it - This IS the place to get help.
SatNav fitted adaptive cruise control into my Audi. The whole process from initial enquiry to handing the keys back and taking me through the improvements was done with James Geldenhuys in a very timely knowledgeable and efficient manner. Communications with James by phone and email was always excellent. I don’t anticipate any problems with the installation but if there ever are, I’m very content that SatNav will be on hand to sort them out. If only all companies could be so helpful courteous and well organised in dealing with their customers!
Excellent advice, service and support. Am recommending them to everyone
Outstanding service by Hamid and his team, my Golf audio system failed unexpectedly, Hamid diagnosed the fault for free in 15mins then went on to fix it under 2 hours. I was charged £1194 instead of £2781 quoted by VW. Thank you Hamid for a very friendly and professional service, I strongly recommend SatNav Systems as a company to anyone and would use them again if need be.
I would highly recommend Satnav Systems. I arrived 30mins late for my appointment due to traffic, they were totally understanding and make me a coffee, which was just what I needed after a 2 &1/2 hour drive. Hamid explained the problem with my touchscreen and how they could fix it. He was able to do it straightaway for me, which was amazing. 2 hours later, I was on my way home with a touchscreen working. Thank you so much Hamid.
My experience at Satnav Systems was excellent. Hamid and his colleagues took time to explain the steps they were taking to diagnose the cause of the problem I had with my infotainment system - which wasn’t straightforward. They offered me options for a possible solution and kept me informed as they worked on my car. When it became apparent that there was still a problem they worked with me to try to find a different solution. They were professional and also seemed genuinely concerned to find a fix for me. I would thoroughly recommend them to anybody with infotainment issues.
Hamid was incredibly helpful in identifying the issue and providing options to rectify it. The service was great. The car was booked in at a time convenient to me and the issue fixed in less than 90 minutes. Really nice guys providing a better and cheaper alternative to what my local VW dealer was offering. Will definitely use them again if the need arises!
I can highly recommend Hamid and the team at Satnav systems, from initial enquiry through to infotainment system fix they were responsive, informative and very knowledgeable. I agreed a date and time, I arrived over an hour early this proved no problem for Hamid who fitted me in straight away, he removed the module talked me through its problems, offered me alternative solutions did not pressure me, upon agreement of solution I chose to wait on premises while fix was done, this was done to utmost satisfaction. As I waited I was treated with friendliness and courtesy from all of the colleagues at Satnav. I found the experience reassuring and refreshing in this age
A superb experience with Satnav Systems.I had been concerned that the head unit on my Transporter would need replacing. In a short time, after a very warm welcome, Hamid reassured me with his knowledge, expertise and professionalism, that he knew exactly what the problem was and that he could fix it while I waited. Which is exactly what he did!It was a pleasure meeting Hamid, I'm very pleased with the service I received and would be very happy to recommend Satnav Systems to anyone!Many thanks, Chris H
A really pleasant experience. We were very warmly greeted and enjoyed a comfortable wait with tea and coffee. A truly confidence inspiring visit where everything was clearly explained, options were presented to us and the fault on our Seat was speedily resolved. Thank you. Hugh and Carol
Fantastic service, a quick, efficient fix of an annoying fault. Highly recommended!
Failed Infotainment system control box for 2018 VW Golf – local VW dealership really not in the slightest bit interested, and offhand to the point that they were no longer worth pursuing. An on-line search soon flagged up SNS in Surbiton. An appointment fixed within a week, diagnostic check made, provided with excellent options and a new & upgraded system fitted in little over 2 hours. The whole process was conducted supremely efficiently by a small team who took pride in their work and were most courteous. It was a gold standard job and memorable for their highest standards of service. They are a shining example of what private companies can achieve – the public sector could learn a lot from them. Very well done – I have no hesitation in highly recommending owners of the VW stable of cars to use SMS.
Great service, Would like to thank James and his colleagues for a repairing my VW Golf screen and sos light. Very professional and would highly recommend.
I had my Audi A5 coupe satnav updated to 2025 spec by the team at S N S, and I would say that from my initial contact with James the whole process was flawless. James was very polite and friendly, he was knowledgeable and obviously experienced and helpful. S N S is company that provides a first class service and it was a pleasure to deal with a company that truly believes in good customer service and for me it was well worth the 5 hour round trip from Cambridge to receive a fast and efficient service! Thanks guys!
Extremely helpful and knowledgeable service. My dead Skoda Superb console unit was fixed with a minimum of fuss within a couple of hours. Great value too. I would certainly recommend SNS to anyone.
Recently the touchscreen of my Composition Media Unit in my VW stopped responding to touch after an unsatisfactory repair attempt by a local repairer I found SatNav Systems online and emailed them with details. Hamid, their Executive Director replied, he was helpful and informative. I had a few more questions, which Hamid replied to very promptly. Based on the helpfulness of Hamid’s emails, information on their website and online reviews, I decided they were indeed a reliable specialist company. I booked to bring my van down to them despite it being a 230 miles each way Journey to Surbiton in Surrey. (They do repairs by post as well, I just preferred them to remove and replace the unit.) I hadn’t found anyone else nearer to home that came anywhere close to SatNav Systems in terms of being specialists in the repair of these units.As I was parking at their premises, Hamid came out to greet me. After a long drive, Hamid checked on any welfare needs and got me a mug of tea. There was a small room with a comfy sofa to wait in whilst the repair was carried out. I thought his customer service was brilliant. They also upgraded and updated the firmware and software in the unit. This was all done in not much more than an hour, followed by a chat with Hamid about what had been done and making sure I was happy with the work carried out. Everything is working as it should if not better than it was before,I was impressed with the service from start to finish, right from the first email response to the job being done. I can’t praise them too highly and it was definitely worth the 460 mile round trip.
Hamid assessed and repaired my media unit in only a few hours.He went above and beyond not only with the repairs/set up but also talking to the warranty company for authorisation (which wasn't his job)Highly recommended.Will definitely use him again.Thank you once again
I found SNS through a Yeti owners forum - my touch screen had stopped working. Emailed and had a very quick response. Happened to be passing their location and thought I'd pop in on the off chance. Hamid saw me straight away - he explained what was wrong and how they would be able to sort it, gave me a breakdown of the cost, and he was able to do it there and then for me. Also installed Apple Carplay.Unbelievable customer service - cannot recommend highly enough.
After having problems with my skod yeti 2015 radio/instrument cluster,which skoda dealers could not fix and also the dealers I purchased the car from (citroen dealer).I followed advice from the Skoda Yeti forum and contacted SNS.Last wednesday by appoinment I took the car into SNS where I met Hamid who was very polite and understanding.Hamid diagnosed the faults very quickly informed me ot the problem and the fixes required.With in 1 hour 15 minutes the problem was resolved and workingperfect.Like i stated before after going to the dealers wasting time and money it was a pleasure to find a company that had the knowledge and means to rectify the problems.Many thanks Hamid keep up the good work. Mike
Efficient, courteous, friendly and professional expert service to install the electric tailgate on my VW T-Roc.
Hamid explained the options with my VW T6 infotainment unit and then did the work promptly while I waited. Good experience.
Don’t normally do company recommendations but I honestly cannot give enough praise to Satnav Systems for fixing my golf’s infotainment system. Quoted over £6000 from VW and told it could take upto 10 days. Another company told me thousands and could take months for the part!Hamid fixed it within an hour!!! Such a fast, professional and friendly service.
From start to finish the customer service here is top notch. The details of what to expect, the genuine care and concern made it well worth visiting SNS. James looked after me are my mrs at the time and gave us some good suggestions of the local area. Hunt Cafe was the place to go and we were disappointment. However, I should highlight according to my wife I missed out on the delicious coffee he made for her whilst we waited in the lounge room. Hopefully I can visit again for another service of SNS. Wish the SNS team the best with future endeavours.
First class experience from start to finish. Super responsive, very knowledgeable, excellent customer service.
I am pleased with the staff at sat nav today they were very professional and know what they are doing I was very worried about the issue before I got there but the gentleman prove himself today well done to the staff I am very happy with the service they delivered thank you guys so much well done I gave you guys 5 stars Milton
James is super friendly and very professional about the service. He has done the outstanding job for me. He did answer all the questions and explained very well, carried out the work less than two hours since I arrived there. My Sat Nav is now up to date and working well. I would recommend to everyone to go SatNav Systems and get the best service if you have any problems with the Sat Nav in your car. I would like to give all the credits to James for his professionalism and great service provided for me.
SatNav Systems was recommended to me by my usual car audio repair guy, who doesn't deal with VW inbuilt systems. Hamid explained fully what would be carried out on my faulty audio unit, - service provided was nothing short of exceptional.
Had a problem with my infotainment system and was recommended to visit SatNav Systems by my car specialists and very happy I did. Sat Nav Systems were professional, sincere, efficient and very helpful. They upgraded my system for a good deal and am happy with how it’s working now. Will definitely be going back again if I need to
Happy customer since 2017. Hamid has upgraded my classic Golf GTI's sat nav a few times. Always thoughtful and professional service, no matter how complicated the installation.
Thoroughly professional staff and company. Know what they were talking about and explaining the whole repair process step by step. Clarity in everything including costs. Highly recommended.
Fantastic personal service. Everything well explained and very happy with end result.
I'm not one for usually doing reviews but when the service is first class it deserves to be recognised. Defect in the satnav in a 12 yr old Audi diagnosed and repaired promptly and competitively. Highly recommended.
I had a sound problem with my VW Sharan Sound System - Vehicle Japanese Import. SNS Recommended via a VW dealership. Contacted SNS - SatNav Systems via online contact form - within 24hrs I was contacted by James. I was offered a diagnostic and then provided with options for resolution. I opted for a new OEM head unit with IOS interface. I’m really pleased with everything from start to finish. Excellent service and support. Pricing very transparent. Would recommend without hesitation.
My Audi MMI system failed. SatNav systems were quick to identify the fault and reset the Navigation system. They clearly explained what was wrong and fixed all issues in a very short time, clearly indicating costs at all stages. I could not be more pleased with their service.
Hamid and his team are absolutely top notch, clearly professional and very experienced. They identified the causes of the problems in my Sharan and provided clear advice on potential solutions. Having decided on the solution, they installed the kit quickly and efficiently. They then add clear advice on how to use the upgrades.I was recommended to use SatNav and I fully recommend them to others.
Fantastic and friendly customer interaction at all stages of my visit, fast repair turn around of 2 hrs on the screen replacement of my MIB2 unit while I waited, excellent customer waiting area with tea and coffee offered, updates to the firmware with additional functionality, excellent post repair handover demonstrating the repair and new features. What more can I say? A highly recommended service provider
V helpful service for a new VW T6 touch screen along with instruction on new features. Would highly recommend
SatNav systems updated the infotainment system in my 2015 Porsche Boxster S. They fitted a PCM4.0 unit which now has Android Auto and Apple CarPlay along with Bluetooth functionality. There was an additional unexpected complication caused by the Bose system in the car. However SNS managed to overcome this and fit the PCM unit retaining all the Bose components. Well done to all at SNS and thanks to Ben for fronting this for me.
Quality service. The Satnav fault was quickly identified and repaired and the price was acceptable. Friendly team with good communication. Definitely recommend them.
Absolutely top service from James and the team they found the fault and updated the SatNav which my main Audi dealer could not find or repair. I highly recommend SNS, true attention to detail.
SNS really do go above and beyond. The service I received was fantastic and I thoroughly recommend them. I am a very happy customer.
Really efficient and friendly service from Hamid - would fully recommend
Really nice friendly people, everything clearly explained. I got an appointment for my first free day, was told it would take an hour and it wasn't just a repair but an upgrade to my VW kombi head unit digitizer screen which made the expense much easier to accept. Everything very professional and easy. I wish all my vehicle problems could be fixed so easily.
Hamid was very responsive and efficient, even responding on a Sunday. He updated our SD card as well as repairing the broken screen and everything is now not only working well but is better than the original! Many thanks to Hamid and his team.!
First rate service and customer service. From my first email enquiry to driving away with the work done I have been very impressed. Many thanks to Hamid and team.
Friendly helpful team have replaced my reversing camera, they explained each step what they were doing and why, so when it came to making a decision it was easy. I would recommend them
SNS installed rear parking sensors and cockpit navigation. The Technician was very polite and knowledgable. However the SatNav did not work initially. James at the office advised there was an issue most likely with my shark fin GPS antenna. I bought a new antenna for just £10 plug it in and I know have SatNav.The parking sensors look factory fitted. I attach a couple of photo's but shiny black doesn't help much.Would highly recommend SNS
Super efficient, well priced and great customer service! Would highly recommend!
Excellent service, professional and could fit us in at short notice. Highly recommended.
Great service ,excellent product and very competitive price.You often get any 2 out of the 3. SatNav systems accomplish all three.CongratulationsDavid Bowden
Quite simply the best service I have ever received. Audi wanted to replace the whole radio £££, however I contacted SNS and they gave me a quote over email. I sent my radio off at 430pm on a Thursday and they confirmed what needed to be done and returned the radio and it was fitted back in my car Saturday morning. Less than 36 hours to turn it all around. A very happy customer. Highly recommended
I had the Audi Smartphone Interface upgrade added to my TT. The engineer was very proficient and the installation was completed in thirty minutes. I would recommend this company.
Used this company on several occasions but never for my personal car!Sent my Audi in for sat nav and radio upgrades including installing DAB as the car didn't have it.I had the pleasure of dealing with James who looked after me.I already knew how good the company was from previous jobs.But from start to finish the process was great.Super happy with the work carried out.I wouldn't hesitate in recommending sat nav systems to anyone.Look forward to working with them again.Well done team!!
10/10 service.I have a 2012 Audi S5 and recently visited Satnav Systems due to an issue with the radio and MMI system not working. I had previously had it diagnosed and was told I would need a new head unit at a cost of 3.5k.I decided to get a second opinion and this led me to contact SNS. The communication was excellent from the start, when I arrived at their facility they were very welcoming and throughout my appointment kept me informed with the diagnostic process.They were able to find corrosion in the wiring loom and although the diagnosis and repair took quite a while, the customer care I received from James Geldenhuys and the team was 10/10. I’m extremely happy with the service and outcome. The cost of the repair was reasonable given the time taken to diagnose and repair the issue. I left there with a fully functioning radio and MMI system at a fraction of the cost I was originally quoted.Thank you SNS.
Very professional, knowledgeable gave all the options available very clearly.I was made to feel a valued customer.Would highly recommend
Hamid and his team exceeded my expectations and it was a pleasure to do business with them. I recommend SatNav Systems.
Columbus system on a 10 year old car refreshed by Hamid and his team. Helpful, clear and whilst the cost of a replacement (non-standard radio), it's extremely good value compared to the cost of the OEM (his repair was about 15% of the OEM quote!)Worth going to if your Columbus system is frozen like mine was - all working well again now.
Porsche Cayenne touchscreen was unresponsive. Adam and the team diagnosed the fault quickly and replaced the screen. They also upgraded the PCM to full screen Apple CarPlay. All done whilst waiting, took less than 3hrs. Very pleased
Smooth, seamless service from start to finish. Added bonus was a comfortable waiting area with couches and coffee to work from while you wait
Excellent service from my first enquiry to driving away with my repaired satnav system. Hamid was professional and helpful, taking time to explain the process and checking everything was fully working once fixed. I wouldn't hesitate to recommend. One very happy customer!
Superb experience! Hamid and his team are incredibly welcoming, accommodating, and, most importantly, professional. Words alone can’t do them justice. They fixed my VW Sharan infotainment system in just one visit, saving me a fortune. There’s no room for trial and error with them—they truly know their stuff inside out.I’m extremely pleased with the service I received and would highly recommend them.
Absolutely fantastic service from first contact to the end. Hamid was so very helpful from start to finish and the whole process of fixing my console was speedy and great. Would thoroughly recommend
Great service was looked after well and kept informed of the progress of the work would highly recommend this company
I cannot recommend this company Satnav Systems highly enough. Hamid personally delt with the problem with my head unit on my VW golf, which no one else could resolve. All done in a couple of hours along with activating a feature on the unit I didn't know I had, and all while I waited in their comfortable waiting room.A first class and attentive service which is difficult to find nowadays.For Hamid and his team, thank you all so much. if I ever have another problem with this technology Satnav Systems will be my first port of call.Simon Clough.
Very professional friendly company who go out of their way to ensure you receive a stress free, smooth, absolutely top quality service. Very competitive prices and highly recommended.
On Monday we were checking where Sat Nav was based for an appointment on Wednesday we met Hamud at the entrance and he said he could do it today. He explained the cost and diagnosis. And explained how long it might take. He took us to a reception room where we were offered coffee or any drink we wanted. We met with another customer who we sat chatting to Sat Nav were warm and welcoming the price was very fair compared to what VW quoted. They were very professional and gave me advice on options I could use in my car play. And an external drive I could use instead of plugging my phone in. We would highly recommend Sat Nav. We have a years warranty and I would feel confident asking for any support if I felt I needed it. We used them 6/7 years ago to have sensors fitted to my car.
SNS have been great from start to finish. James kept me up to date with parts delivery and was flexible when booking the fitting to accommodate my work. Dorian fitted the part faster than expected and took the time to walk through how it works. Can strongly recommend.
I recently sought help with a Volkswagen infotainment system and had the pleasure of discovering and working with Hamid R. Ataei at SatNav Systems Ltd. I must commend him and SatNav Systems for the exceptional service I received. Hamid’s dedication to customer satisfaction is truly remarkable. He went above and beyond to address my problem, patiently answering all my questions and providing available solutions throughout the process. His professionalism and friendly demeanour made the entire experience a breeze. Thanks to Hamid's outstanding support, I now have a fully working VW Infotainment system installed and working.
Superb service. Hamid clearly understood the problem with my T6 media unit, explained it to me and provided the solution. Work was completed rapidly while I waited.
The screen on my VW's infotainment unit gradually stopped responding and functioning. Hamid and his team replaced the screen and upgraded the software for a fraction of the price VW were quoting me. It makes such a difference to have the full functionality of the unit back again and some new features. The whole process was well explained beforehand with various options for the repair. Great friendly genuine service with a demo included once repaired.
I had problems with the amplifier in my Audi Q5 for a while, until I lost the sound completely (radio, cd, navigation....). I ran into difficulties finding a place where to repair but then my boyfriend found SatNav Systems SNS. And what a treasure that was! James was absolutely fab in answering all the queries prior to the diagnostics, and the top service quality did not stop there. When I arrived for the diagnostics, I was met with upmost professionalism and customer service I have not experienced in years!I was informed regularly about the status of diagnostics, and then was offered options regarding the repair, which actually happened on the same day....so I left with the sound in my car.The best service I encountered in years!!! Kudos to James and SatNav team!!
Extremely happy with my visit and the successful repair of the multimedia fascia in my Audi A1. James was very helpful and talked me through the whole process keeping me well informed after diagnostics and checking in throughout. Impressed with the service, comfortable waiting area and hospitality of SNS. Greg who worked on my vehicle completed the diagnostics and repair all within two hours which was great and for added peace of mind I was shown by James that everything is now working. Brilliant service and highly recommended. Thank you to both James and Greg again.
I recently had the VW Optical Parking Sensors supplied and fitted, and James and Gregory was outstanding. They were professional, knowledgeable, and ensured a seamless installation. The kit works flawlessly and we now have clear visual and audible alerts that make parking effortless. Their attention to detail and customer care made the entire process smooth and stress-free. Highly recommend their service!
Such a great experience, from the second I arrived I was greeted with a real personal appreciation and everything was explained clearly.Quick, extremely helpful and competitively priced.Highly recommended
For a great example of customer care give SNS a call. They will do their upmost to fix your problem without the heavy main-dealer price tag. I travelled up from Devon as there was no-one local who would even look at my failed Audi MMI system let alone attempt to fix it. James was brilliant, he made sure I knew exactly what was involved and how long it was going to take. He even let me know other problems they found whilst doing the investigations. Everyone I met whilst waiting in their comfortable waiting room had nothing but praise to say about the service they received from SatNav Systems. Thank you James and the rest of the team!
Hamid you were brilliant today and fixed a problem with my sat nav no one else could.You also sorted out my mobile phone link up on my VW Golf GTI. I am so happy !
An absolute first class service, I was greeted by Hamid who welcomed me and explained exactly what would happen.A diagnostic check to establish the problem with the infotainment system on my VW Golf was carried out.Hamid then explained exactly what the problem was and how it could be resolved. After a discussion the work was carried out.I was given a full brief on the new system. I am so grateful. Thank you
Simply excellent service all round. My initial email inquiry received a quick and knowledgable response with the options for upgrading the PCM in my car to full screen apple car play. My MY21 Macan had the split screen tiny carplay screen from factory and now thanks to the great work of Ben and friends i have full screen carplay as it always should have been.
From start to finish a first class experience. Audi TT Amp fixed at a fraction of the cost of a replacement. These guys are exceptional, they do what the main dealers aren’t prepared to do. Highly recommended
Absolutely amazing service from SatNav Systems.I have an Audi A6 2014. Excellent car. Had a problem with my reversing camera, Audi were unable to fix it. Took it to SNS it was fixed in an hour. While I was there I mentioned to James that I wanted my Satnav updated but Audi said they couldn't do it due to some software incompatibility. No problem, my Satnav was updated at the same time as well !!. James is a fantastic professional. Talked me through the problems and explained how it would be fixed. Very comfortable waiting room and coffee while you wait. Couldn't be better.
Amazing find, amazing service, very professional and saved me a small furtune. Thank you so much Hamid.
SUPERB SERVICEI have had an issue for sometime with a fault linked to my sat nav system in a 2016 Golf. I had tried numerous forums and even went back to the main VW dealer who told me that there was no update available for the system and I would need to purchase a new system at £2,200!By chance I was given the details of this company and sent an e-mail. From the very first contact, the customer service has been superb. Nothing has been to much trouble and everything explained along the way. Hamid was quick to reply to messages and managed to get me an early booking.Upon arrival, I was made to feel very welcome, offered drinks and shown to a comfy waiting area. Hamid went through my car issues and after some investigation, he came back and gave me my options. At no time was he pushy and he even recommended I went for the cheaper solution which really is great customer focus.I left after a couple of hours with the issue fixed for a very reasonable price. Fantastic service, fantastic company and I would not hesitate to recommend.On a side note, James is the best Barista I have ever met and is clearly well trained!
Dear HamidI would like to thank you from the bottom of my heart, for you vast pool of knowledge and your professionalism. I've used your company three times now and never been disappointed. I honestly thought I was looking at a complete knew infotainment unit which which would have been a lot of money. But straight away you knew what the problem was. I would recommend Hamid every time.Best regardsRobin Hayter
Very professional and friendly service. Hamid quickly reassured me that the problem I had could be rectified during my visit. In just over two hours and excellent cups of tea, my infotainment system was fixed and updated. Highly recommended. Thank you
Absolutely Amazing. I am So impressed. I bought a VW Caravelle and the Infotainment system didn’t work because it was tampered with by previous owner. Satnav Systems sorted all of that out . Hamid and his Fantastic Mechanic were so kind and knowledgeable which put my anxious mind at rest. Hamid took the time to explain the ins and outs of the new system. I Highly recommend this Amazing company. Not only are they highly knowledgeable they are extremely kind and actually care about you and your vehicle.The waiting are is really nice , clean, warm , comfy and welcoming it’s soooo relaxing. Free drink and also a sweet or two for those who have a sweet tooth. Super comfy sofa’s and you get to charge your mobile phone too. All round an incredibly enjoyable relaxing experience Thank you from the bottom of my Heart.
Excellent service from Hamid and the team. Very professional. I’m delighted with the outcome (Skoda Yeti media unit screen replacement).
Hamid and the team are consummate professionals! They received my VW Infotainment System on Wednesday lunchtime …bench tested, analysed and quoted me with all the details and cost on Thursday….repaired, updated added new features and I received it back on Saturday! Before, during and since, the communication with Hamid has been absolutely superb…..I could not have been anymore involved and kept up to date with progress. Great “service” is alive and well at Satnav Systems! I have been so impressed I have given their details to my local VW dealership who maintain my car.
Fantastic service today from James and the team at SNS - my (unusual) problem on my Audi A6 MMI was diagnosed and repaired while I waited in their very comfy, heated and quiet waiting room which I was fortunate to have to myself. I was given plenty of updates as the day went on as to the status and the costs. The price was fair given the amount of work
Great communication, organised, charming and efficient.I would thoroughly recommend SNS.
Had a tow hitch fitted to my VW ID.3. First class job and excellent customer service for James.
Hamid at SatNav Services was brilliant. Upon fixing the primary screen issue with my Skoda Superb infotainment system a secondary issue was revealed. Hamid solved that secondary issue as part of the job with no extra charge. Thank you!
Took my vehicle to SNS after initially booking an appointment, was greeted by James and other members of the team in a professional and welcoming manner, the process to find the fault was undertaken quickly and a work was commenced and completed in a few hours, great experience and definitely recommend the company, Sven
I recently had my satnav repaired by SatNav Systems, and I couldn't be more impressed with the service. From start to finish, everything was seamless. The waiting room was comfortable and well-maintained, making the wait pleasant. Hamid, who assisted me, was extremely professional and went above and beyond. Not only did he repair my device promptly, but he also took the time to explain how the satnav works and even showed me some additional features I wasn't aware of. It's rare to find such attentive customer service, and I truly appreciate the extra effort. Highly recommended!
Took my Skoda to SNS because my Carplay wasn't displaying on the dashboard. James was brilliant - kept me up to speed with the stages of the procedure and everything was sorted very speedily. Highly recommend.
What fantastic service !We would highly recommend taking your vehicle to SNS for great customer care and great service.They updated both my wife’s and my Skoda’s (on site) and we felt that they really cared about their clients.SNS went out of their way to make us feel happy, informed and satisfied.
Cruise control was installed fairly quickly on my Audi. Excellent professional service, would definitely recommend!
My experience of dealing with SatNav Systems was, from end to end simply first class. Speedy, efficient, customer focused, good value, and laser-focused on diagnosing and fixing the problem with my Yeti’s unit. Hamid and his team thoroughly deserve all of their customer.
Great service - Audi Q5 sound system repaired on the day whilst I waited with a coffee. Would recommend
I had contact with James in regards to fitting parking sensors on my Skoda. He was friendly and informative from the start. He answered all the questions I had then got me booked in quickly.On the day of my appointment, James was really friendly and welcoming, offered hot drinks and other advice. The service itself is perfect and I was really impressed with his demonstration.Would definitely recommended. Really pleased. Thanks
I was very pleased with the service I received from James at SatNav Systems. After my VW dealer told me, I would need a new head unit at the cost of £1000's. But after a few hours at SatNav systems, they managed to update the software and get my dashboard displays working again. Everything was explained in detail, and at a very reasonable cost. I would definitely recommend to try them first, before replacing expensive hardware. Thank you
Having had issues with our VW Infotainment system for some time, we were very keen to find someone to fix the problem without paying the sort of price that VW demand. Hamid immediately put my mind at ease, he recognised the problem straight away and was able to resolve it in a timely and professional way. Top class service!
Satnav systems was recommended by my Skoda garage, to fit a reversing camera and a tow bar to my Octavia. Their communication has been excellent throughout; friendly, efficient and informative. I am very pleased with the standard of the work done and would definitely use SNS again for future work. Thank you so much to James and the rest of the SNS team!
Great service. Very helpful staff, good price. Excellent knowledge of products. Definitely recommend.
I had a range of head unit issues with my 2020 Skoda Superb - component protection active, unable to set primary user, GPS issues, no maps, and SOS issues - and was recommended SNS by an independent VAG specialist garage.James G at SNS was transparent, professional and trust-inspiring from the first conversation. They clearly communicated their diagnostic process and were open about if/when in the process they may discover further faults.Ultimately my car had a head unit hardware failure. SNS was able to replace just the motherboard, which while expensive was still much more cost effective than a full head unit replacement.
Just had my Seat main display replaced after being recommended by my sister who had a similar problem. Great service, very knowledgeable, quick, helpful and reasonably priced. Couldn't ask for more!
Hamid and his amazing team found a solution for our car problem that we had been searching for, & failing, for a long time. We have a VW Golf R Mk 6 that is an import from Japan and the aftermarket head unit that was fitted did not link to the OEM reversing camera despite fitting an adapter that was meant to fix the NTSC/RGB connection for the camera. Hamid suggested that we install a simple OEM VW touch screen with an adapter which would allow us to have AM/FM radio, wireless Android Car Play & work with our reversing camera. Although this proved to be a little more complicated for Hamid and his team (due to the TV receiver that the import had) they were able to do some magic with the wiring and got the camera to link perfectly. We tried it all out on the way home and not only does it work as promised, it also looks so much better than the aftermarket unit that was previously installed.Couldn't recommend Hamid and his team highly enough, excellent customer service, communication and work - thank you!
James at SNS was very good all the way through answering questions, making the service booking, testing things, explaining the issue on the SOS and MMI, the time and cost it takes to fix it and fixing this at the end. I would recommend SNS to anyone for the best services they offer.
Hamid was very friendly, helpful and knowledgable. The faulty touchscreen on my VW media unit (a known fault in this version) was repaired for much less than VW's replacement quote. SatNav Systems offer free, no obligation diagnostics and I was offered a choice of a cheap, low spec fix, like for like repair or an upgrade option, none of which should fail again, unlike replacing the unit. Highly recommended for anyone needing this service!
What a professional outfit. Highly recommended. The diagnostics and fix were completed within a morning to repair a failed infotainment unit, with additional features and updates added. All options were explained in detail and kept informed throughout.
SNS finally fixed a Bluetooth problem I had for 6 months which others had been unable to fix. They were extremely helpful and very organised, no waiting around when we arrived and even had a waiting room and were offered drinks whilst waiting for the repair. We were even offered umbrellas when we decided to go for a walk! Highly professional service and we would recommend to any of our friends and family. The repair was fully fixed and had no issues since.
First class service and these guys know their stuff. Took our VW caddy van in this morning and they diagnosed the problem and I collected my van this afternoon with a new upgraded Apple car play system. I am very chuffed with the outcome. Thank you SatNav systems.
A superb service! My Audi Q3 had intermittent display on the satnav screen. SNS quickly diagnosed the issue and repaired, whilst I waited in the comfort of their facility. All completed and guaranteed at a fair price.
Excellent service and very knowledgeable, I am very precious about my VW California but it was in safe hands with James and the team at SNS. New radio, rear camera and speaker fitted very professionally, you would never know that they had worked on the vehicle. I was also looked after very well whilst the installs progressed. Superb, thank you, I would highly recommend this company.
I contacted SNS regarding repairs to the Satnav and entertainment system in our 2017 Skoda Yeti after Skoda and Volkswagen Group simply shrugged their shoulders and said they could not repair the system and it would have to be replaced at the cost of €2000.00 plus VAT and labour.This is despite it being a known fault on many vehicles manufactured by the Volkswagen group(Skoda, Audi and Volkswagen vehicles)Hamid from SNS replied in record time and communication is always quick, clear and to the point and to top it all off, very informative and helpful.Our system was repaired and updated while we waited, in 90 minutes! It cost us much less than €2000.00 and if I could give a.10 star rating, I would!Thanks Hamid!
Excellent service and a great company. Highly recommended. They update my Audi maps much cheaper than the Audi dealer.
Motherboard replaced in Seat Leon. Initial niggle solved with a trip to SNS for a tweak and now all as it should be. Most professional company to work with and customer service probably the best we've ever experienced. Communication throughout exemplary.
Hamid at SatNav Systems diagnosed and repaired failed Infotainment system on our Skoda Fabia on 13 Nov 24, involving replacing processor unit in the glovebox and resetting it all to work. Very helpful pleasant and efficient operation by SNS in around 2 hours, with full explanations of what and why, and a very helpful setting to work at the end discussed in detail, and a bonus putting Google satnav to work not previously available on the car. Nice comfortable offices to wait in with coffee and mags to read! 5 stars from me! AM
Truly exceptional. Professional, friendly and welcoming service of the highest quality. Not the cheapest, thankfully, as you get what you pay for and then some. And in SNS’s case the value for money was absolutely peerless. The staff are all superb as well.Long time since I left a company as a customer feeling this way. Don’t hesitate or hunt around just get SNS to do the job
Top service from Hamid & team. Very quick to diagnose and fix my Skoda headunit.Also I had issues with re-installation and Hamid was really helpful and offered great aftersales service even after he'd done his job. Would definitely recommend to anyone.
The SNS Team is great, i couldn’t finished my coffee and my car was ready! Highly recommended definitely 5 Stars ! Keep going this way guys appreciate your help! All works great ! Big Thanks to the SNS Team!!! Top!
It is good to see Customer Service is alive and well - at least somewhere! The experience today was very good indeed from the moment I arrived until I left. The problem was quickly identified, discussed, and work to fix it commenced without delay. New hardware, firmware was required together with other convenient updates - and was completed on time. There was a proper demo at the end to show the results and spin-offs from the work completed.Thank you very much for an interesting time. Having come some distance to visit the company at Tolworth today , the travelling time taken together with meeting Hamid was worth the trip.
Awesome service. So friendly and knowledgeable. And fast!... Unit was out, fixed and back in within 90 minutes! Thank you!
Thank you to the lovely Hamid and his friendly team for replacing the Infotainment system in my 2018 VW California Ocean. From the very first email it was an efficient and slick service.I visited the SNS offices in Chessington and was greeted with a friendly smile. The fault was diagnosed and thoroughly explained and repaired whilst I was provided with tea and coffee in the waiting area.I was off down the road two hours later with a fully functioning and upgraded OEM unit - at the fraction of the price of a VW dealership.Thank you so much.
I would definitely recommend Satnav Systems. Hamid and the team were professional and helpful, giving lots of advice and fitting the new Satnav quickly and efficiently, and the price was very reasonable. Great service and helpful to have a place to sit and work while the new Satnav was being fitted too. A great service in all ways.
Hamid was great. Quick and efficient service to diagnose and then replace our infotainment system. Good service
James at Sat Nav Systems did a great job, taking the time to understand my requirements and concerns then provide a concise explanation and demonstration. Job done perfectly and while not cheap, very good value for money and great contributions from the rest of the team there while I waited in cosy customer lounge working. Very highly recommended. Many thanks to you all. 🙂
Very good , friendly advise service great , very professional definitly recommend
After the infotainment system went dead on my 67 plate 26,000mls golf, I took it to my local vw dealership who charged me £162 to diagnose, and quoted £3000 to replace. I found Hamid at Satnav systems online who repaired it for 1/3 of the price and it only took around 2 hours. He made us very welcome on our visit and was a pleasure to deal with - highly recommended!
Fantastic service from Hamid and all at SNS last week. Hamid is extremely knowledgeable about the problem with VW media systems, and was able to explain the issue quickly and clearly. A very speedy process to update the screen and system, with a few extras thrown in (thanks again), and an excellent explanation of what had been upgraded during the process. A great service from start to finish - many thanks.
James was very professional and polite a pleasure to deal with very happy with the service I received highly recommended very good service highly recommend thanks kev
The best place to come to upgrade your cars (VAG) audi vw Porsche infotainment system.. these guys know a-z everything. Highly recommended
I was looked after James - the last word in true Customer Service excellence. Everyone I met at this company was super friendly and helpful and it was all reflected in a really great job. Thank you so much!
I had the pleasure of meeting Hamid and the team recently.An issue with the touch screen on my VW Transporter, turns out this is a common issue. Hamid explained exactly what needed to be done and how long it would take. As well as the repair to the touch screen, the maps and firmware were updated plus wireless Airplay installed. Communication and standard of workmanship are first class. It's been almost two weeks since my visit and the unit is working better than new!I would recommend SNS for anyone who is looking for an electrical repair or upgrade to their VW Group vehicle.
Hamid corrected the the faults on my Škoda Yeti’s satnav and radio and upgraded it, completing the work with no fuss. He patiently explained the new system with clarity.
I’ve now taken 2 radio units to sat nav systems and on both occasions have been told the main motherboard was faulty and would require a £1500 repair to get it sorted which might seem like a good price considering a new unit costs £4000.I decided to get a second opinion as the £1500 repair option was still quite a chunk of money and I’m so glad I did.I was told that they tried everything to get some life into the unit and it was completely dead, they tried a software update but no change.After getting back home (5 hour round trip and £90 later for there diagnostic fee) I called a company called FK Navi Expert in Cambridge and was told to send the unit in and the most a repair would be was £300 to replace the same motherboard that sat nav systems wanted to charge £1500 for.I sent the radio on the Thursday and it was delivered at 8:05 Friday to FK Navi, I received a message at 8:29 saying my unit was repaired and the repair was just a software update costing £100 plus £10 for postage, I was slightly confused as sat nav systems said they had already tried this and it didn’t work so I decided to call them and was told that sat nav systems had lied as the seal for the service point hadn’t been broken, I quested this with sat nav systems and was told that they would only break the seal when replacing the motherboard, to be honest I don’t know if that’s true or not, all I can say is 2 days later I now have a fully working radio back for £110 so I’m inclined to believe FK Navi experts.
The infotainment system on my 2017 VW Golf Mk7 started playing up within a few months of the car's 5 year guarantee running out, funny that eh?! VW quoted an extortionate amount to replace the unit, which was their only option, so as it was an intermittent fault I elected to put up with it. However, more recently the fault has deteriorated rendering the infotainment system totally unreliable and useless.SatNav Systems was recommended to me by a friend of mine who just happens to be a VW Master Tech. He suggested that they might attempt a repair rather than replacement.Having driven for two hours from Folkestone I was greeted by Hamid, who along with his team, (and a very friendly whippet!), made us comfortable in their waiting room whilst they completed the diagnostics and then provided a detailed description of their findings and three options for repair.Having agreed the best option for my circumstances, Hamid and his team effected the repair and I was back on the road within one and a half hours. All at a fraction of the cost of a VW Dealership 2 year old quote!Thanks Hamid to you and your team at SatNav Systems for providing such an efficient and friendly service, that I am happy to endorse and recommend to everybody.
Excellent service- problem identified in under 2 hours- that enabled me to make a decision to replace the unit. All work completed on time. I drove away in a fully functioning car-a happy man!So good to have found a group of professionals working in a good environment.
Four garages/tech specialists failed to uncover the fault with the MMI screen on my Audi A6 before I came to SNS including the local Audi main dealer. SNS took it in and diagnosed the correct faulty part within an hour and without an appointment. They obtained the part and fitted it within eight days, less than a quarter of the wait for the main dealer who wanted to charge nearly seven times as much as SNS and for the wrong part. It was also good to be allowed to talk to James rather than to have to go through someone who's never picked up a spanner. Much more successful, much quicker, much cheaper.
I found SNS on a internet search for sat nav fixes, so glad I did, Hamid and the team were brilliant, made us very welcome and all fixed within 2 hours. Excellent company that I would recommend.
Had a VW Media head unit that touch screen had failed.Hamid & team repaired & updated it in efficient time without fuss.Thanks Chris B.
No question was too much to ask. Everything was explained to me including showing me how to use the new parts. Some general advice about my car was also given free of charge.
Satnav has fantastic service, make you feel as premium guest at their side, care about your time there. Transparent and premium quality. Special Thanks to James. Recommending 120%. Jakub
Sat Nav Systems are amazing! Thank you to Ben and the team for helping my car situation with professionalism, care and always keeping us in the loop! Thank you! We couldn’t recommend enough!
I visited Satnav due to an infotainment fault, and I spoke with James, and he was very nice in dealing with me and was honest in diagnosing the fault, and the fault was fixed and I am satisfied with them and happy, and the prices were very reasonable, I advise everyone to deal with this company for their credibility, thank you James for your cooperation
Magicians! I now have fully functioning CarPlay in my 15 year old Audi!
Booked my Porsche Cayenne in with Ben and from the moment we starting discussing the install i felt that i had found a company that know what customer service is all about, On arrival i was greeted by Ben and he offered me a cup of tea after an hour in M25 traffic, The install went perfectly and i am over the moon with the results, If your looking for a great company to use for your car electrical work then these are who you need to speak with, Its 5 stars from me,
The service provided was excellent from start with diagnosing the problem to the end with help setting up the unit after the work done.Everything was explained clearly of what options were available to me for repairing my faulty unit.I was well looked after by them.
Thank you James for the prompt attention you gave us when we first brought our Passat to you. Despite not having an appointment, we were treated as valued customers and looked after while our problem with the navigation system was investigated. Throughout our dealings with you, you kept us informed at every stage, with every detail of what was needed to solve the problems. We are very happy with the outcomes and would highly recommend SNS to others. A first class service!
Came here two years ago and guys were really helpful and professional. They diagnosed and repaired my Scirocco's touch screen infotaintment issue within a such short time! Also they updated the system and even put new updated radio logos on the system for no charge. Small details but very nice of them! Will definitely be back when needed for any other car. Many thanks.
Excellent from start to finish, James was brilliant and the technicians installation was very professional. Thoroughly recommend for any upgrades you may be looking for.
Absolutely fine great service from Hamid and very knowledgeable in what they do. Great man
My vw amarok touch screen was not working vw wanted £2600 pounds I look on google and found satnav systems pop in to c them hamid spoke to me and repaired straight away at a fraction of the price. What a great company would highly recommend them
Fantastic from the point of arrival. Fixed everything necessary very quickly and at a great price (much less than I was quoted from a dealership). Staff were friendly and informative and had a comfy place to sit and work while the work was being done. They set me up with what I needed and gave me a run through of it all when it was done. Couldn't have been better. Recommended.
Great customer service, very fast with replies and kept me up to date with the whole process. My unit was repaired and shipped back to me within a few days, everything that was described or listed on the website especially in regards to time scales is better that accurate. Can’r rate these guys enough and if I ever have any issues, I know who to go to. If anybody has any issues with their VW group products, these guys are who you need to give your business to!
I dealt exclusively with Hamid via email. I sent off my existing head unit and he quickly replied with details of the repairs and costs. As it was quite expensive he also offered some lower cost replacement unit options which I took up. Within a couple of days I received a replacement unit which I fitted and seems perfect. I would highly recommend Hamid and Satnav Systems.
Had to visit SNS to have my VW Golf Infotainment system replaced after it had stopped working for the second time - the first time being fixed by my VW dealer. Unlike the dealer, diagnostics, multiple solution options and replacement were done in one visit - and at a much cheaper price. I’ve also got a longer warranty for the replacement part than the dealer offered as well. All delivered by a very friendly team. Would highly recommend.
Super service at SNS last week. Popped in with a Apple Car Play issue, all sorted within 5mins. Thank you SNS and James.
Fantastic service today from SNS, particularly Hamid. I pinged a request for help, got very speedy reply and an appointment booked for a couple of days later. I arrived this morning, was met with offer of a drink followed by a chat about how the process would go. Hamid then looked at the Touchscreen explained how diagnosis and the repair would be possible, which was at a quarter of the price VW had quoted, with the work guaranteed for full 12 months (same as VW). Within 2 hours I was on my way home with fully functioning Touchscreen, with upgraded software and some new hardware, all working beautifully. With no "unexpected extras" needing to be added to the bill. This was a really good result. I genuinely did not mind paying this bill as I felt I had been listened to, had received great service and got the result I had hoped for. Highly recommend the company for how they operate.
Dealing with SNS was an absolute pleasure, right from the first Email which was a great response to my questions and many Emails after, Hamid was fantastic with his knowledge and insight into how to deal with this situation, my infotainment system was totally updated with the latest software and is now better than before, so helpful to me in explaining things I didn’t even know existed, first class service from the moment I met Hamid, I sat in a comfortable room with tea and coffee offered and also magazines galore to pass the 2hrs very quicklyThanks again HamidRegards Gary
I first contacted Satnav Systems last Sunday and received an immediate reply. I sent my Bolero radio on Monday morning and it was repaired and returned on Friday. I have now installed it in my Yeti and wow what a surprise, not only is it fully functional but it has been updated to a standard far beyond its original functions. I am really delighted with the results. I cannot fault the excellent service I have received. Many thanks from a very satisfied customer.
What a fantastic service. My VW Amarok touchscreen had become gradually unresponsive and Allan Day in North London insisted the only way to fix it was to replace the entire unit…and quoted about £3,000 . Luckily found these guys and was looked after in a friendly and efficient manner from start to finish. All for less than £500. I turned up, and 2 hours later it was sorted and my system/maps were updated too. Into the bargain Hamid gave me a short tour of the system pointing out some new features that came with the software update.
Great service! Turned up at 15.10pm on a Friday with a broken infotainment system and left with it, not just fixed, but improved, less than two hours later. Awesome, thanks!
First rate service. Highly professional. Very pleased with the outcome. Highly recommended.
Could not recommend this company enough, was able to see me the same day as my enquiry and presented me with different options to suit my needs and budget. Work was completed quickly and was done within an hour of arriving. Very professional company, and their coffee is nice too.
My sat nav on my Skoda Yeti stopped working so I went to my main dealer who said all they could do for me was fit a new one at £1900.00 .So I looked on line to find SNS who said they could repair it for me. Hamid very carefully guided me through the process, to take it out post it too them where they would examine it and quote me for a repair. The quote came back at a third of the cost of a new one which included up grades which Hamid recommended. So I sent it off and two\three days later had it back all done and dusted.Very pleased with the whole process and the kindness and professionalism of Hamid and his company.DMG.
SNS fitted a reversing camera to my VW Tiguan, from my initial enquiry Ben was quick to respond and provided clear information. Booking in was easy and everything was done efficiently. I will definitely use SNS in future.
Outstanding service from all at Sat Nav Systems, professional, efficient and very friendly, they made you feel in safe hands!Hamid was friendly, an expert and fully explained everything before and after repairing our VW Infotainment/ sat nav system. Cannot recommend Hamid and SNS enough!
Friendly and efficient service with detailed explanation of problem and solution.Returned my Tiguan to Satnav Systems for a different problem to the first time and the service was as courteous and efficient as before. I can highly recommend Satnav Systems.
I took my Skoda Yeti to SatNav Systems, Hamid did a diagnostic check on the infotainment screen and advised on how to fix the problems I had outlined. We agreed on what work would need to be done to resolve the problems, he said it would take a couple of hours to do. I was shown to a very comfortable waiting room, I was offered a cup of coffee; I should add the toilet was very clean with hand washing facilities. Well within the agreed time the work had been completed and Hamid then spent some time talking me through how the system was now improved and also talked me through Android Auto/Apple Car Play which had not been available before.At all times Hamid was very polite and could not have been more helpful. A thoroughly good experience, highly recommended.
Excellent service, not cheap (although cheaper than a dealer) with excellent quality. Highly recommended.
Having been advised by VW that I needed a replacement infotainment system and DAB booster, I set about finding someone who could hopefully repair it instead. I chose SatNav Systems based on their excellent reviews and I wasn’t disappointed.Clear directions to find them and a warm welcome was a good start and after carrying out diagnostics Hamid explained very clearly what needed to be done and gave me some other options too. The repair was carried out while I waited (you’re welcome to sit in their reception area and use the Wi-Fi and drink coffee but I took a trip on the bus into Kingston) and under 4 hours later I was on my way home with everything working perfectly again. Very professional service at an affordable cost; I had to drive quite a distance to visit but it was well worth it, I highly recommend this company!
James from SNS was very helpful in resolving a problem with my Infotainment system. Excellent service from a knowledgeable team of people. Thanks for your help.
Parts of my Skoda Yeti's touch screen were non-responsive, and the problem was gradually getting worse. Hamid diagnosed a known issue with the digitiser and replaced it while I waited (took about 90 mins). I'm very happy with the result, the new screen is higher definition and according to Hamid does not have the same issue as the original so the fault should not recur, this is a much better option than an expensive replacement unit from Skoda (which would be prone to the same fault). He also added a digital speed display to the car's MFD display.Very efficient and friendly communication and service, I would not hesitate to recommend.
Satnav Systems are amazing. After being quoted an eye-watering £2660 for a new unit, which has a ‘known fault’ from my VW Dealers, plus £115 diagnostics to tell me, there’s a fault! I decided to do some research. It didn’t take long to be pointed in the direction of Hamid at SNS, with a long list of recommendations on the VW California Club forum. From the very first email, Hamid could not have been more helpful, switching days and times for an appointment to accommodate me. I actually turned up 2 hours early and was welcomed with a huge smile and a warm welcome. All fixed in 2 hours, and I didn’t have to sell a lung! All now working perfectly with an upgraded map and a few other bits and pieces. Thank you SatNav Systems and especially Hamid, you totally restore my faith in decent and affordable VW fixes, where my VW Dealers only constantly crush that notion. Brilliant, brilliant, brilliant!
Excellent service & communication. Went above & beyond with advice when car developed fault soon after my visit even though it had nothing whatsoever to do with parking sensor or camera installation. Thanks James!
Very helpful with options to solve the problem with the audio unit. Installed new one and recitifed a broken cable. Excellent service.
I found SNS in the web when our, new to us, 2016 Skoda Yeti had a digitiser fault.Hamid responded quickly to a speculative email.I booked a slot and it was suggested it would take two hours. I elected to wait and used the waiting room complete with WiFi, smartphone power and a decent cuppa.I was given regular updates and the info was returned bang on time, and even upgraded.From start to finish the service received was polite, professional, helpful, knowledgeable, pragmatic and personable.Highly impressed and thoroughly recommended.
I have an Audi S3 and a few months ago the DAB stopped working. An initial analysis by my local garage suggested a very expensive fix.I happened to be in the area of SNS so popped in to ask them their opinion. Although they were busy, they made the time to analyse the issue and propose an approach to fixing the car in the most cost effective way possible. The first stage was to do a software upgrade on the Audio system. They were able to do this immediately.Off we popped to the shops whilst they worked their magic.Needless so say, the software upgrade did indeed resolve the issue so we were back up and running rapidly and more importantly very cost effectively.What a fantastic company and operation. Such an amazing service, I can't recommend them enough and so easy to deal with.
Had an issue with VW SatNav displayscreen, took the car to SNS and Hamid got it fixed in an hour with new screen and the latest firm ware. Excellent service.
I'm an American expat living in the Republic of Serbia. I own a 2011 Volkswagen Golf Mk 6, which I purchased new from the VW dealership in Belgrade. It is equipped with a RNS 510 GPS/Audio unit as OEM.Approximately three years ago, I began having significant problems with the GPS functionality. Given my distance from Satnav Systems in Surbiton, I was very hesitant to remove and send my RNS 510 to them for diagnosis/repair.However, in preparation for a long-distance trip to Ireland next year, I "bit the bullet" and decided to send it to Satnav, which was no easy task, dealing with Serbia's post.I was very, very fortunate to deal directly with Hamid Ataei, who gave me the very best customer service I could have hoped for. He worked with me incessantly to answer myriad questions, reassure me, and guide me every step of the way.To make a long story shorter, I ended up purchasing a new unit from Satnav, trading in my old RNS for parts and a significant discount. It was promptly delivered several days ago and is now installed and functioning flawlessly.Hamid and his trusty assistant, Mechelle, followed the shipment every step of the way, providing me with regular reports of its transit progress.I can't recommend Hamid, Mechelle, and the rest of the Satnav Systems highly enough. I am grateful for having found them and worked with them so successfully. It was a truly great experience all the way around.My only real "challenge" was the installation of the DAB antenna, especially hiding/routing the cable behind the dash, but after a fair about of sweat and "blue" swear words, I was, indeed, successful.Thank you, Hamid!!!
This company are spot on!!! Always on hand to help and support! Outstanding prices all the team are super friendly!! If you have a VAG product and need support with extras or a fix get in contact with them!!!
Bought a Golf for my son that had an issue with the media system, it would turn itself on and off. So negotiated a discount from the seller which would hopefully pay for any repairs. Found SNS on the net, sent them an email and luckily got an appointment today. Arrived at their HQ and Hamid dealt with me, I got a cupof coffee which wasn't vile in fact it was quality. Anyway he went and took out the media drive and there were 2 faulty parts on the board.They could have repaired it but offered me an upgraded/newer version board for a bit more than the repair cost plus all the latest stuff like appleplay etc etc.Which will be perfect for my son as he's all in to the latest tech. Me I'm old so its just texts, emails & voice calls. I arrived at 11am and was on my way all done by 12.30. What a change to go to a company that knows what they're doing and has excellent customer service. Plus the coffee was proper, better than starbucks & costa coffee more on par with cafe nero.Many thanks SNS great service.
Problems with a frozen touchscreen led us to this niche specialist business. Although they prefer you to book, we arrived on spec to a friendly welcome and, within an hour or so, not only had our unit been upgraded and repaired at a reasonable price, but the proprietor, Hamid, was demonstrating our Info system could perform functions we could only have dreamt of. For exemplary customer service coupled with unrivalled expertise not offered by main VW group dealerships, get along to Sat Nav Systems in Tolworth.
VW wanted a fortune to repair my Mk7 golf infotainment system. SNS fixed and upgraded it for half the monies.Thanks guys, great job.
First class service and experience!I have a 2016 SEAT Alhambra with a dead stereo touchscreen. Through a few enquiries I understood this was a common issue and the common solution on offer was to replace the entire unit, at significant cost. A few outfits offer to replace the touchscreen but with unknown results, you always left wondering whether it's a false economy.Fortunately I was referred to Hamid at SNS, who explained how common the issue was across VW and Seat cars and offered a cost effective solution, replacing the touchscreen, upgrades to Android auto/Apple car play (wired or wireless options) and Hamid upgraded the cars firmware+activated the digital speedometer on my driver display which (only 48 hours later) has been like the most useful upgrade to my driving experience. Touchscreen upgrade is sharper in resolution and works perfectly; with Android auto, I now can run podcasts, audible, Spotify, etc.Very happy with the service, I used their customer area with free WiFi to work whilst the upgrade work was being carried out, and was offered tea/coffee by the extremely friendly staff.
SatNav Systems were recommended to me by my trusted garage. Hamid and all the guys at SatNav Systems were exceptional. From the initial enquiry, fault diagnosis and confirmation to the repair. The touch screen has never worked this well. Many thanks
Found SNS on google for VW Polo infotainments system repair. Visited Surbiton KT6 7NL without appointment, rang the office bell, met by 2 members of staff and a very nice man who obliged to check out fault (FOC). 45mins later diagnosis completed, options, cost and time (3 hours) was provided for repair, no pressure. My wife and I decided to wait and have it done, 2.5 hours later faults fixed very happy.
The reverse camera on my Q5 ceased to function after the main Audi dealer in Crawley had updated the nav software!James, ( Satnav systems ), whose organisation fitted the equipment, immediately stepped into the breach without hesitation, after Audi were unable to rectify their mistake!James arranged for Dorian who fitted the equipment on my drive three months earlier, to call.Inside about 15 minutes Dorian had identified the problem and sorted it. Dorian's manner was very pleasant, competent and professional. Thank you Dorian!From the get-go, James and his team allayed my fears the camera software had been damaged and assured me they could sort it.Thank you so very much James and Satnav Systems!! Highly recommend!!
This company is really one of the best, explained all possibilities and costs,professional friendly and even did a little upgrade to my MFDAny VAG infotainment issues Hamid knows how to fix it
My entertainment/satnav system stopped working just before my car battery died. It would start itself back up with a loud bang and then randomly switch itself off again with a loud bang (generally when I had a long journey ahead of me). I took my car in to see Hamid and his team, and they fixed it quickly and efficiently without any hassle. He also explained some of the other features of my car when he gave it back to me! If I ever have any other issues with my system, I will take it back to him to sort and would highly recommend him. Thanks Hamid!
SatNav systems reviewI’m a repeat customer for SatNav systems, that’s the first endorsement. I went back to have OEM parking sensors fitted to an Audi A3, and the results exceeded my expectations.The job was done well within the time frame given, and I was very well briefed on the differences t the vehicle after the work, some of which would not have been obvious to me.The one post fitting question I have had has been answered swiftly, accurately, and to my 100% satisfaction.I’m very pleased with the final outcome. SatNav Systems can fit those things you want, which are possible, but won’t be able to specify on a second hand car. They are also very good at sorting out problems you may have on navigation or in car entertainment systems, and advising on what might enhance or your vehicle.Very happy customer, 100% endorsement from me.
Replaced the touchscreen on my Yeti quickly and efficiently, and made me feel comfortable whilst I waited - they make a nice cup of coffee! Very happy with the service, would recommend!
First class service I had a revising camera and power tailgate fitted in the future I may have a dash cam fitted very easily to find workshop that you again very pleased
Nothing short of EXCELLENT service, pure and simple. From initial email I was given clear and concise instructions along with a confirmed diagnosis appointment. The SNS “wizard” engineer diagnosed a faulty/damaged motherboard within the entertainment unit, he quoted a VERY fair price for the repair including updated software, amazingly he had the system fully functional within the hour, saving us a probable 3k dealer replacement. I would highly recommend SNS to everyone. Outstanding professional and friendly service. 5*
Excellent Service from real experts:The Amundsen Infotainment system in my Skoda Yeti (2017) was giving me problems with 'dead spots' on the touchscreen, and freezing of content. I also needed an updated European map for the satnav. I contacted Hamid (who came straight back to me) and then visited their workshop today & in two hours they had replaced the screen, updated the system software, and inserted the new map sd card. They also (for an extra charge) enabled the 'Screenlink' system that means easy connection for my Google phone apps. These guys are real experts - communication is good - and the price reasonable for such good work. This is the second time I have used them for two different VW group cars & I'm super impressed!
Amazing service, we always use Sat-Nav systems for our Sold cars at VW as they are always 100% reliable, efficient and do great work, I would hghly recmommend them! -
Hamid was extremely efficient and professional explaining everything clearly and corrected the fault while I waited.
Thanks James for everything you done to my Car. You guys are the best 100 stars for Satnav. Me and partner Robert we are very happy with work on Audi Q7.Thanks so much
Once in a while you stumble across an individual or a company that breaks the mould. Having spent many, many years in the motor trade I've become a little cynical of people selling services/parts. Well today today was the day I stumbled into Hamid at Sat Nav Systems in Sutton.This man is a specialist in VW Audi group vehicles. He is passionate about his work, very proffesional oh and did I forget to mention very personable.I took my Scirocco to him as my stereo touch screen had given up the ghost,the dealer options were, well horrendous Over £2k to replace like for like, way beyond my means. Enter Hamid, popped into the passenger side of my car explained the problem and the soulution. I spent 2 hrs sat in his visitors waiting room offered countless drinks free lollies, great reading material free WiFi and charging ports for my phone. My car was ready better than before updated added features and warrantied wow great service great place great staff highly recomended If you have a VW group vehicle with sat nav stereo reversing cameras... the list goes on requirements you will not be disappointed. A huge thank you to Hamid and his team.
SatNavStystems fitted my tow bar several years ago. After an complete electronics meltdown on my SQ5 due to incorrectly fitted replacement windscreen, the tow bar settings needed recalibrating. One phone call and two days later everything fixed.... fantastic. Best thing no charge - all part of the service. Made my day after three weeks trying to get my car back on the road.Would highly recommend this company to anyone wishing to have a tow bar fitted to their car
I had an amazing experience with SNS. From the start the service was amazing, I was treated well by all members of staff but particularly Hamid. He was extremely friendly and explained my problems clearly. Most importantly, I received a price I was very happy with, they focused on repairing my screen, when I was told much higher prices by other companies to just replace the screen entirely without really understanding the problem! I will definitely be returning when I need similar services, I am happy to have found somewhere I trust.
Had issues with my Columbus RNS510 for quite some time to the point that it was effectively redundant. Tried factory reset and hard reset but still no joy. Contacted SatNav Systems and Hamid [Executive Director] responded almost immediately. We had several email exchanges about what could be done, price indications, etc. and Hamid always responded within minutes. Decided to go with SatNav Systems based on responses, even though they may not necessarily be the cheapest to carry out repairs. They even assisted me on how to get the unit out of the car. Sent it to them Saturday lunchtime, arrived at their offices Monday lunchtime, delivered back home to me Wednesday lunchtime. Brilliant service and saved me a lot of money. They even updated the Maps, Speed Cameras, etc.
Great service. Only took just over 2 hours to fit parking sensors and show me I had Appleplay on my car!
I had problems with my Sat Nav, for my VW Touareg. I was recommended by my Garage to Sat Nav systems at Surbiton. I completed on line enquiry form, Within a very short time , I received a telephone call from James at SNS ,who explained thoroughly what I could expect from my visit.An appointment, was agreed for today .my appointment was for 09.30, I arrive an hour early, and was seen an hour early by James who within 15 minutes established the fault, and my system maps were updated to the latest and the latest firmwear .a complete update and a fully functioning Sat Nave at a very reasonable cost. I would not hesitate in recommending James and the staff of SNS to any owner of a vehicle from the VW stable. The whole experience was carried out by James and colleagues with good old fashioned customer satisfaction in mind,Not to mention the Cups of excellent coffee Thank you SNS !
Excellent service and a total pleasure to deal with a huge thank you to James @ SNS highly recommended.
I could not have received a better service from SatNav Systems. Firstly, Hamid responded quickly to my initial email, I then took my car in to be diagnosed and two hours later I drove away with a new system. Hamid clearly went through the problem and gave me the price options to fix. The whole experience was painless and friendly. And a huge saving to what VW had quoted.
such good service. Hamid guided me through the repair and i left with a vastly improved system. i would thoroughly recommend.
Great customer service.Just had my VW Transporter infotainment screen replaced, excellent job carried out and was very well looked after! Highly recommended!! Thanks for all your help, Hamid.
I had an Audi 360 camera system integrated into the existing MMI system on my 2024 Audi Q3.From the moment i found the website of SNS I knew they were the team to install the system. They are knowledgeable professional and highly skilled at what they do. Their work is of a very high standard, they only use oem parts and my warranty is still valid.Their’s was not the cheapest quote i obtained, in fact it was the most expensive. The quality of their work though , as depicted on their website, meant that i only wanted them to do the work (Despite having to get the car from Essex to their facility in Surbiton).I was not disappointed, the installation is excellent, exactly what I hoped it would be. The process was quicker than I expected ( .3 days) and the installation is seamless with the existing system.James and his team are highly recommended
Hamid was extremely helpful, quick to respond to enquiry emails, solved my problem in an hour so with the car and answered my queries clearly.
This is a really professionel , efficient but friendly company . Hamid talked through what we really needed from our Skoda Yeti touchscreen unit and actually recommended a cheaper model instead of a repair which had the added advantage of DAB. We drank our tea and coffee and agreed to return in 2 hours time . We were extremely pleased both with the treatment we received and the end result .
What a very friendly crew at SatNav. Had problems with the touch screen in my Yeti. Hamid explained the problem. Within 2 hours it was repaired and with added extra fuctions again which Hamid spent time explaining. A great result. Would not hesitate to use them again if needed.
Excellent - fast, friendly, good value and professional service. Complete opposite of what VW main dealers provide!
Great customer service, even from the other side of world, here in New Zealand!
I was recommended SatNav Systems by Audi and my usual mechanics and they were unable to solve the issues I had with my car by doing a simple update. Satnav systems were very accommodating, they kindly explained the issues I was experiencing with my car systems once an investigation had taken place and the options I had to solve. Very professional and brilliant customer service. Would highly recommend them!
Excellent genuine customer service. Really professional and great communication. Thank you James.
Extremely friendly and knowledgeable, Hamid replaced our VW California satnav screen and a faulty board.
Very helpful firm, everything done on time and the process clearly explained in advance
The entertainment system in my VW California had issues with the screen and kept crashing. Hamid diagnosed the fault and fixed it within two hours. It cost about a quarter of what VW were quoting me. Very happy with the service. Highly recommend them.
James was very informative and kept me in the loop as to what was wrong with the unit in my car. He diagnosed the problem. Uploaded the software. Replaced the faulty GPS antenna. It took a few hours. But I'm very pleased with the work carried out. I would 100% recommend SatNav systems for repairs.
Really excellent communication and prompt service to fix my media unit and install updated mapping. Highly recommended.
Excellent experience from start to finish from Hamid and his team. I sent an enquiry over a weekend, Hamid replied quickly and was able to book in the next day. The team fitted a replacement infotainment unit for half the price Volkswagen quoted me! Everything was fully explained by Hamid including different replacement options and a demo of the system once repaired. Great communication, excellent customer service and a knowledgable team - I cannot recommend them more highly. Thank you!
I have a 2017 Yeti and for some time the touchscreen on the infotainment system had been giving problems which had steadily been getting worse. Contacting the local Skoda dealer for advice I was told that a new unit was required at a cost of in excess of £2000.Looking on ebay to investigate an alternative I found the name of SatNav Systems and decided to contact them about a repair.Hamid responded positively and professionally and when I visited their factory the problem was diagnosed quickly and the unit was repaired in 2 hours with uprated software at a 75% cost saving.The service I received was superb and I would recommend SatNav Systems to anybody without hesitation.
As recommended by my VAG Specialist. SNS quickly identified the problem, came up with a pragmatic repair that the Warranty Company paid for in full - over £1000 (well negotiated Hamid!). Full functionality back (entire infotainment and Bluetooth had fried). Happy driver again. Don't go anywhere else!
Very professional service, I should have come to you guys before I went to VW main dealer. Highly recommended, very punctual and easy to get in contact with for any questions
Amazing customer service from start to finish! I decided I needed a tow bar and reversing camera installed on my VW Golf GTE. VW Battersea referred me to SatNavSystems in Surbiton and James Geldenhuys contacted me with various quotes and supporting video links to familiarise me with products. I still had a number of question about warranty, operation and other things and James responded promptly and politely each time. This meant that I was quickly able to arrange fitting at their Surbiton office and use the fitting time to visit friends locally. He also gave me a discount for my visit and ensured that my software was completely up to date FOC. When I arrived I was greeted by James and a much needed coffee! He introduced me to the fitting team and then went through the action plan for the day. James gave me several progress update calls, which helped to plan the rest of my day, and then confirmed completion. Once I returned to SNS, James went through the operation of the camera and towbar to ensure I was happy with the work they had completed. He also went through the settings on the car to ensure things were setup correctly. I was extremely pleased with the work, his support throughout and his excellent customer service, which was the deal maker. These two items were a lot of money, but I was confident from our discussions and correspondence that they were a good investment. I can wholeheartedly recommend SatNavSystems for their services and especially James Geldenhuys for his brilliant customer service. Thank you James for a great experience.
Thank James and and the SarNav Systems team, your sevice on Thrusday was outstanding from the time arrived to the time left. I can easly recomend you service and professionalism.Many thanksKevin.
What a fantastic company. Probably saved £1k by using these guys instead of my skoda dealership. Customer service was superb from 1st contact through to driving away with a fully functioning infotainment system. Just brilliant.
From my initial inquiry, through my follow up questions to receiving the repaired Satnav unit back the service level was outstanding. Hamed is a credit to this business, polite and knowledgeable whilst fully answering queries in a speedy response time. My Skoda Yeti Amundsen II unit and screen is now working perfectly with upgraded functions (apple car play/Android auto) together with updated maps and including speed cameras. Price was more than I expected from reading some others experiences elsewhere but service provided was excellent.
I am absolutely delighted with the service I had at SNS. Adam was incredibly knowledgable and able to advise me of the full process to fit a reversing camera on my Porsche Macan S. Communication was excellent and a very nice customer waiting room, which is also dog friendly, allowed me to work while the technicians completed the work on my car. Once complete, Adam took me through the operation and controls and wouldn't take payment until I was completely happy with everything. I would, and have, highly recommend them to anyone who is considering their services.
SatNav Systems provided an excellent service when the information system/satnav stopped working on my vw t6. Hamid explained what was wrong and what needed to be done. This was then carried out within 2 hours to the highest standard. Their customer service is worthy of 5 stars.
After VW gave me a huge sum for new MIB and very poor customer service, I was looking for another solution and it was quite complicated for many people to fix. I found SatNav System. I sent them an email and Hamid replied within an hour. Diagnostic and the problem was solved in less than two hours. Amazing customer service and knowledge. Definitely recommend!
SatNav provided such an expert and efficient service which impressed me to the extent that once the Bluetooth was installed in my car I immediately booked for a rear view camera to be fitted. James took care of all the required details. His pleasant professional and efficiency meant a smooth transaction transforming my car into my dream vehicle. Cannot find enough words to express my gratitude for such a wonderful service.
Just had touch screen problem fixed on my Beetle. Excellent service. Happy to recommend to anyone with similar issues.
I have a 2017 Skoda Yeti and the sat nav was becoming unusable as the screen was not responding in the bottom left hand corner which is essential to start entering postcodes. A Google search produced SatNav Systems. What a service!Hamid came out to the car to meet me, he assessed the problem as being exactly what he expected, and showed me into the waiting area.After one hour and forty five minutes Hamid was taking me through the operation of my repaired satnav. Repaired is not enough, it had been upgraded, enhanced and had its maps brought up to date, all at about 25% of the cost of a new infotainment unit. I still have to spend the 'hour or two' playing with it to discover its new abilities as Hamid suggested but eventually...I cannot recommend SatNav Systems highly enough, I have been thoroughly satisfied with their excellent service.
Excellent service and very professional and efficient service. Would highly recommend
As soon as I arrived Hamid welcomed me and explained in great detail about the history of VW T6 radio systems, their problems and what his Company could do to solve those problems. My problem was the touchscreen had become non operational. As soon as we agreed a price his team got to work on my campervan. It took about 2 hours and the end result was a fully operational radio system, probably much better than the original. Very happy! I think that SNS are possibly the only Company in the south of the UK that can offer this service so some people travel a long way to get their radio fixed. Would thoroughly recommend SNS.
First of all, a BIG thankyou too David Tarvin at Car audio medics for putting me in touch with Hamid at Satnav Systems.The service l got from Hamid and his team at Satnav was first class from start to finish, and saved me around 60% compared to the price Skoda wanted.PS. It was worth the 4hr round trip from Eastbourne !!!!!!
Absolutely fantastic service from Hamid and his team. All the steps to fix my car stereo issue were clearly explained with no pressure or hard sell. The work was completed ahead of time.Would highly recommend.
The SNS team is really responsive and eager to help customers by providing information about the infotainment upgrade. Special thanks to Hamid for his really fast response.
Very good service, really informative, explained cause of problem, what was needed to be done to fix it. All done while I waited. A few extras also added. Thanks Hamid. VW T6 infotainment unit.
I just turned up without an appointment and Hamid was able to offer a free diagnostic (my VW dealer wanted to charge me £150 just for this) and the team were able to resolve my issue within 90 mins. Excellent service.
Came in a few weeks ago to get some front and back parking sensors fitted for my little Beetle. James and the team were amazing from the start to finish. They answered all my emails very promptly, sent over detailed instructions on how to get to the office, offered me tea while I waited for the car to be ready, sat with me in the car to explain everything I needed to know about my new upgrades. James advised me to upgrade my app connect and it was definitely a wise decision. I even got a nice little Beetle-themed umbrella as a gift!!I’m so happy with the service they provided!! Highly recommended!!
Excellent service all around which is rare when you speak to a service provider. Keep up the excellent customer service and care.
I have had an absolutely brilliant experience with SNS, from start till end. I sent an email to book an appointment, had to change it closer to date, which was done without any fuss.Task at hand: My unit was examined in front of me, I was asked all the relevant questions (which I already had in my mind and I wanted to ask them first, but..). Then I was explained the problem, how common it is, and 3 possible solutions offered for me to choose from with no pressure to decide on any one of them. All my anxieties evaporated by this time now. I was told job will be done by 13:30, and by 13:30 I as back in my car looking at the wonderful repairs.Communication: Great, very quick response to my email queries.Hospitality/customer service at site: Had place to sit in and wait while the job was being done. Had great coffee and free wifi and so I ticked a few things off my ticklist of things to do :). There was guy from Preston in the waiting room who had drove in to get his car fixed.Hamid spent a great deal of time trying to explain things to me before repair was done, and gave an excellent demo of the infotainment system after it was put back. He even gave me a few tricks on the car controls.All in all, I have reviewed many places, parks, restaurants, retail, electronics, hospitals etc... But this is one review I actually am enjoying writing. I certainly don't want to have any problems in my car, but now, at least I know there is a place I can go for a fix.Please do watch the video on instructions to reach the address, I wouldn't have been able to find it without watching the video.In summary, I highly recomend SNS for your car infotainment troubles.Thank you Hamid for a truely wonderful experience.
Long story short: I had a major failure of my stance system on my Golf GTD and was advised to contact Hamid at SNS. I took the car to their factory and within just a few minutes the control was removed and diagnosed as being the fault element in the system.I was given a breakdown of the problem and given various repair options to suit my budget.I selected the appropriate option and a full repair was carried out and various software elements updated. This took roughly an hour and a quarter and I left with a fully working car.I cannot praise highly enough the professional service I received from Hamid and would highly recommend SNS for any VW electronic problems as well as new equipment installs.Thank you Hamid and your team of technicians.
My VW T6 van had a degrading touchscreen - well known issue in the community forum who advised me to go to SNS.Booked appointment over email, defect was quickly assessed and quoted. I accepted and job was done while I waited.Very professional company that knows what they do
I'm really impressed. Exceptional service. They did exactly what they said they would do, in the time frame they said it would take, for the price they quoted. no drama - Totally recommended.
Brilliant work and really helpful team. So courteous and accommodating. Thank you.
Excellent service. They fixed the bluetooth on my Audi when nobody else seemed to have a clue what to do
Great service from Hamid from start to finish. Prompt response to emails, and waiting for me at appointed time on arrival. Repair to my satnav system effected without fuss and helpful explanation of the system to me when complete. Wifi and a coffee whilst I waited and fixed ahead of schedule at a fair price - certainly much less than the replacement cost!
Great Customer service, fitted me in a super short notice. really friendly definitely worth it!
A truly professional company to deal with.Hamid provided Comprehensive and detailed responses at all stages of the process. Work completed to a high standard and at reasonable cost. I wouldn’t hesitate to use them again or to recommend them to others.
very good service Hamid explained my choices and recommended me a new radio which was fitted in less than a hour very happy with the new unit thank you
From my first communication with SNS (SatNav Systems) and in particular Hamid, I knew the outcome would be positive.After being told by most companies that I would need to replace the headunit in my VW and at great expense. Humid was confident that SNS would be able to repair the unit. Environmentally it makes sense!Professional, informative and thorough.Thank you SNS!
Yeti satnav repair and upgrade. SNS were friendly and helpful from first contact. The work was done efficiently, quickly and in less time than expected. I would have no reservations in recommending them.
SatNav Systems repaired the info system on my VW. They diagnosed the fault and proposed solutions with costs and timescales clearly explained. I found them very professional and curteous at all times.
Great experience modifying the standard PCM system in a 2023 Porsche Macan - specifically making Apple CarPlay run to full screen. It was a big blip for me in the otherwise excellent Macan interior and in car information systems - such an odd limitation. However SatNav systems have worked out how to reprogram this to work as it should have done as standard. The guys are a professional outfit that do a lot of work for VW Group and others - got immediate confidence (particularly as the owner of a very new car) that they knew what they were doing and wouldn't invalidate any warranties. Excellent, highly recommend.
I visited SatNav systems to sort out my Satnav on my Skoda yeti. Hamid could not have been more helpful. A professional, friendly and very informative service. It was worth the 2 hour drive each way. I cannot praise them enough and would recommend them to anyone. Many thanks.
Excellent customer service, repaired my VW media unit on site while I waited in their well-equipped waiting room (Drinks/WiFi/Power/Mags). Highly recommended.
Brilliant service solved problem and was significantly cheaper than Skodas extortionate priceThanks Hamid will recommend
Hamid was patient and not at all patronising. He explained what was wrong with my screen and put it right. I was able to wait in a well appointed room and get on with some work. An efficient and professional experience.
A fantastic service from Hamid at SatNav Systems. Everything was handled very efficiently via email, from initial enquiry through to repair. I sent in my media unit which had become increasingly unresponsive over a period of months due to problems with the touchscreen and buttons. My unit was repaired and up-graded and sent back within a week. The cost was a fraction of what I had been quoted by the dealer for a new unit. Would highly recommend this company for anyone experience problems with their car media units.
Excellent service from Hamid and his team. My VW Composition media unit had been misbehaving for some time and the cost to repair was going to be substantial. I sent the unit to SatNav and received a prompt diagnosis of the repairs needed. Hamid offered me a number of options including a reconditioned unit which I accepted. The new unit was dispatched within 24 hours and is working perfectly.Very happy with the service provided and would certainly recommend SatNav Systems.
I can honestly say that Hamid at SatNav Systems provided the best customer experience I think I've ever had. Highly professional and efficient, and critically -saved me £3000 I would have otherwise had to spend at the dealership
I had given up on my Skoda entertainment/satnav system with the price quoted by the dealer - £4,500. I can sing to myself for much less! However my local garage (not the dealer) made me aware of Satnav Systems and they fixed the system for just over 10% of the dealer quote. Extremely helpful and professional in every respect. If only all organisations were like this....
Repaired and upgraded a Skoda radio/Satnav unit that had succumbed to the common screen control faults.While it is possible to ‘bodge’ this repair, Hamid gave sound advice as to why this was not a good solution and provided two options for proper repair. I took the second option which was not particularly cheap, but provided a much enhanced functionality.Turn-around was very fast, but unfortunately the courier temporarily ‘lost’ the item when returning to me. Hamid and his team instantly followed-up with the courier and resolved the issue is super quick time.I commend Hamid and his team for an excellent job throughout which they kept me informed of progress. The overall service attitude hit a rare 100%. I don’t see how they could improve on the service they provided; it was perfect!
Review from PR for work done 28 May 2024. Skoda Yeti touch screen was completely inoperative. New digitiser fitted & unit updated including latest maps - all done within 2 hours. Everything's working perfectly now. Many thanks to Hamid and his team.
I can't commend Hamid and Satnav Systems highly enough - they deserve six stars. My Skoda Yeti touch screen started to fail, I contacted my main agent who said they couldn't give me an appointment for diagnosis for six weeks, the cost would be £250 just for diagnosis, and a replacement unit was likely to be at least £1500. I found SNS thro' a google search. They offered me an appointment 2 days ahead, free diagnosis and a 95% probability of being able to fix the unit in two hours. It took two hours + twenty minutes to repair the system, and for just a few hundred pounds. The firmware was upgraded as well which added a couple of additional features. Thank you team.
Very helpful, extremely accommodating.Provided me with wifi and a place to work whilst my vans repair works were undertaken.
It is rare these days to do business with a company whose staff are polite, courteous, helpful and extremely knowledgable. I am pleased to have had my Yeti Amundsen repair and upgrades done by Hamid and his team.
Our VW Golf 7.5 sat nav and all the other features of the infotainment system stopped working (technically an MOT fail). I took it to my local dealer who was completely useless, charged £130 to say they could not find the fault and with no explanation offered to replace the whole unit for £2,882.45.Rather upset I Googled the problem and came up with Satnav Systems (UK) Ltd and their demonstration video seemed to be identical to my problem. I enquired and had very prompt responses from Hamid who was positive he could help.It was a two and a half hour drive each way, but well worth it. Hamid greeted us straight away, had the problem identified promptly and went through several options very clearly with varying costs (all much lower than VW). He kept us informed of progress and topped up with refreshments. The whole process took two hours. Much of this time was waiting for the unit to be registered with VW in Germany. There is wi-fi there so you could take a lap top and work from the pleasant waiting room. Hamid went through the full functionality of the new infotainment system and set it all up with our preferred radio channels and our phones.Really excellent customer service. We paid half the price quoted by VW for the same thing with a two year warranty.Do watch the video showing how to get to the workshop as it is not easy to find especially if you have no sat nav. Really happy customer and I think our VW garage staff could learn a lot in customer service from visiting this wonderful establishment. Hamid clearly enjoys helping his customers so much.Many thanks, we enjoyed our day out.
Just had my Skoda infotainment system returned. What a great company. Initial online assessment, quick reply that repair is probable, sent off the unit, very quick reply with positive response and quote. Then provided further options at lower cost which suited me better. Work then done fast and unit returned (very well packaged) within couple of days.Excellent service.
Fantastic service, great communication and very quickly had our Audi part repaired and returned
I bought a Skoda Scala recently. I was quite frustrated and disappointed as Android Auto never worked on my car. I tried contacting Skoda who clearly said there is nothing that can be done and I have to use my phone for google maps. Contacted several other dealerships who couldn't help as well. Then Sat Nav came to the rescue, my initial contact was James who assured me that this can be activated on the vehicle. Now I have Android auto plus digital parking sensor in my car! Thank you so much James! Feels so much better when I'm driving.
James looked after me very well before and during the visit and I was very pleased to get the 10 year old wiring of my display screen repaired. Local Audi dealership was just not interested in doing this kind of work so it was great to find Satnav Systems. Thank you. Graeme
I had front parking sensors and a reversing camera fitted recently. The whole experience was vey good. The communication was excellent and the appointment prompt. The video of how to get to the premises was useful and the demonstration of how the new kit worked in the car once fitted was very useful. Would thoroughly recommend Satnav systems.
However you arrived at Satnav Systems you have arrived at the right place. So refreshing to find someone like Hamid. I'm in my 80's and worked with aircraft electronics all my working life. Hamid speaks the language I understand and agree with. Everything revolves around money. I have a low milage 2018 Polo from new and the Information system stopped, VW would change the F5 unit for £3000. Not the thing you want to hear, Hamid sorted me out for a lot less, still money but a lot lot less. Thank you Hamid, I recommend you to all others.Tom Cowan
Fantastic service from Hamid and Satnav systems. They came highly recommended and I can see why. Incredibly helpful and always quick to respond. They even accelerated my repair, working over a bank holiday so I’d have my media unit back in time for a long distance road trip.I would highly recommend.
Thank you Hamid for repairing the satnav on my VW California Ocean. You were a pleasure to deal with. You updated it with the latest technology and left it better than new . It took no more than two hours and you took the time to explain what you had done and all the improvements. Your team were courteous and gave me some excellent coffee whilst I waited in your reception area.
We cannot rate the service we received today too highly. Hamid and his staff were so courteous and efficient at diagnosing the fault on the infotainment system on our Yeti.They then proceeded to carry out a repair and update the system all within 90 minutes.We were made to feel very comfortable in their waiting room and offered a drink, supplied with magazines and access to Wi-FiThank you.
Very pleased with Satnav systems - quick efficient service. Would definitely highly recommend this company if you have an issue with your vw infotainment unit.
Encouraged by others’ praise of Hamid and his team at Satnav Systems, I took my 67-plate VW Kombi to them to (hopefully) fix its failing Discover Media system. Having been met by a cheerful Hamid upon my arrival, and having had the process explained to me, I was heading home with a fully functioning system just 2 hours later. Now that’s what I call a result! Very professional attitude, and – as well as having had the firmware and maps updated to the latest versions - some extra advice from Hamid about a few features of the system I hadn’t even known about. Do I recommend Satnav Systems? What do you reckon!
What a great experience, Hamid and team at Satnav were absolutely amazing,the advice I got was amazing and the work carried out was beyond my expectation, well done Satnav team, will recommend without hesitation, great job
Was recommended to come here by my local VW Dealership.A little worried about the outcome as it was a 4.5 hour round trip from home.I emailed Hamed the owner many many times to ask him lots of questions on what he could do and what options were available for my non functional satnav,, I got a good feeling as I had all my emails answered very quickly in detail.In summary Hamid is a professional honourable and humble man who wants everyone to leave him happy about what he has done for them.I am a very hard person to please but hand on heart I am blown away by his customer care and explaining exactly what the options are to resolve the issue with several solutions at prices to suit how much you are willing or able to pay.I absolutely have no hesitation recommending this Company.
Great service from Hamid today, following an issue with the entertainment system in my VW Polo. A warm welcome and a coffee whilst I waited. The problem was explained to me, along with a cost effective solution. Repaired and on my way within two hours. Very happy with service. Highly recommended. So glad I found them. Thank you.
Thank you so much Satnav systems for the brilliant sevice you provided for the installation of a parking camera and front/ rear sensors for our VW Polo.From the professional and polite service provided by Ben, in arranging the fitting of a rear view camera and maneuvering sensors, to Gregory for his impeccable fitting of the equipment and also to Alex for identifying and correcting the slight gliche in the cars software all stages were handled so well.Thank you once again and I will not hesitate in recommending your company in the future.Best RegardsMike Petitt.
One of the best services I can remember experiencing. Incredibly courteous staff who could not have done more to make me feel welcome. The work has been completed successfully on my car and I was given excellent instruction on how to use it. The other customers in the waiting area appeared equally impressed as I was by Satnav Systems, their staff and service.
Exceptionally helpful, friendly, and comprehensive service. A delight to deal with. I delivered my unit, Hamid confirmed it could be repaired, and I returned two hours later (I could have waited in their comfortable customer area with hot drinks). They even refitted it and set it up. All at a bargain fraction of the price of a new unit.
What a great service. Really quick to respond to emails. And making a booking. And so helpful for putting my mind at rest of what work is to be carried out. Turned up for my appointment. And went over what will be done and upgraded. So pleased with what they have done. Made my pride and joy Better than new. And would highly recommend there services to anyone.
I took my Audi A3 to James and his team at Satnav Systems LTD for a diagnostic, and they exceeded my expectation. Previously, another garage had trouble diagnosing the same problem. Satnav Systems swiftly diagnosed it as a Bluetooth module issue and fixed it, all while I waited, saving me a substantial amount compared to a quote from an Audi dealer. I highly recommend them for any infotainment repairs.
My initial email enquiry to Sat Nav Systems was responded to very promptly with full explanations and several cost option's.On receiving my Skoda Yet infotainment system Sat Nav Systems sent me a full diagnostic report and options of different upgrades for additional services if required. Note, all repairs are guaranteed for 12 months, very re-assuring.I chose the basic repair and upgrade which comes with speed cameras, something not standard on a Yeti. My system was returned within two working days, what a service in this present age!All through my first time dealings with Sat Nav System's their prompt communications was very professional and re-assuring.I highly recommend Sat Nav Systems and would not hesitates to use them in the future if required.
Our Skoda Yeti Amundsen MIB2 infotainment system was suffering intermittent problems - unresponsive touch screen, radio changing stations on its own and the system buttons failing to work.Web-based Skoda and Yeti-specific user forums revealed that our problems were common, and we even had other Yeti owners approach us asking about the same problems they were experiencing.Dealership response to what seems to be a widespread problem was a complete unit change at considerable expense. However, the on-line forums pointed us towards first-class, economic resolution at Satnav Systems.Hamid and his team were brilliant, responding rapidly to on-line enquiries and setting up an appointment for diagnosis and rectification. Within a couple of hours, which we spent in the comfortable waiting room with hot drinks provided, the system was not only repaired but significantly upgraded with an HD touch screen, satnav speed cameras and Skoda SmartLink installation! Hamid gave us an excellent in-car briefing on all the changes. He also set up Apple CarPlay for us.We can't recommend Satnav Systems enough - brilliant service, lovely people and a good price! What's not to like?
Highly recommend Satnav Systems, amazing customer service & great value.Took my Skoda Yeti to them with a poorly functioning touchscreen.Hamid's knowledge & professionalism were excellent. He examined my stereo unit & explained everything clearly.The team repaired my unit quickly, while I waited in a comfy lounge area & the coffee was good.Really could ask for more!!!
I contacted Satnav Systems after my Golf Infotainment system screen suddenly went blank. Hamid responded on a Sunday and I arranged for a visit a few days later to investigate the fault and arrange a repair.Hamid found the fault and clearly explained the various options available and information on the guarantee. The costs were considerably less than the prices quoted by the VW main agent.The repair was carried out in under two hours during which time we were well looked after by all the very friendly staff and kept fully in the up to date on progress. The new unit was coded for my car and my wife and I were then fully briefed on its functionality.Hamid and his team were highly professional and I would not hesitate to recommend them to anyone wishing to have their system repaired. They offer a 5 star service – thank you.
I cannot praise this company enough, easy communication, prompt response to emails, arranged a visit was sent clear instructions on how to find them, on arrival warmly greeted, given a rather nice coffee and shown to the waiting room, 25 minutes later i had an answer to the issue and a quote for repair, once the go ahead was given the repair took little over an hour and the unit works as well as new! Ive even noticed a few new settings in the reverse camera. - polite, respectful and flawless service - and the price was over £1500 less that VW. - thank you again Hamid.
Faulty MMI unit, Audi S5, around 7500 miles. Dealer quote astronomical. Another firm couldn’t fix the problem. Luckily heard about Satnav solutions. Unbelievable, courteous, professional, knowledgeable service. Within 48 hours all fixed at a very very reasonable price. Most of All, nice people to work with!
Email correspondence with Satnav Systems was first class, personnel were very friendly, especially Hamid Ataei who I dealt with most of the time. The repair was first class and he explained and demonstrated the repaired unit when re installed in my car. I felt very confident of their capability. I would not hesitate in recommending this company too anyone who has a faulty in car Satnav. The cost of the repair was not cheap but certainly cheaper than Skoda would have charged. Well done Satnav Systems. Well worth the 5 stars rating.
My round trip to SatNav was 220 miles, but it was well worth it. The repair cost more than I had hoped, but was still very much less than the main dealer price, and all within half a day due to SatNav's comprehensive stock of spares, and diligent service. The best solution I could have reasonably hoped for.
James and the team done an astonishing job, by sorting my issue in a timely manner for a reasonable price. Couldn’t recommend enough.
VW Polo SE 2015 infotainment system fault -If there were six stars, that's what I'd give Hamid / Satnav Systems for his service. It was exemplary. I actually started to write my review in the waiting room!From the time I arrived, I felt welcome. Hamid came down to meet me. I was shown the loos (very important for a lady!), taken to the waiting area and had a very nice cup of coffee (in a mug, not a disposable). The waiting room is in the main office, which had such a quiet, calming atmosphere. It was very tidy and well-organised. Hamid explained to me that they would diagnose the issue without charge (unlike VW, who charged me £60 to tell me that they couldn't find what the issue was and then offered to replace it for £2K plus).For the time it took to drink my coffee, Hamid had returned to let me know what my options were and explained the costs (which were a fraction of what it would have cost with VW). I chose to get a new system fitted. Within 20 minutes or so of Hamid's consultation, my new infotainment system was fitted! Hamid took me out to the car and went through everything with me. He had reset the settings and showed me how to set my radio stations etc. After two years of having no car system and making do with a portable speaker and my 'phone, I had finally got my infotainment system sorted in less than an hour! I wish I had found Satnav Systems sooner! I can't thank Hamid enough. Such an excellent service! Highly recommended!
Was very pleased with the service at Satnav systems, the electrics on the car were all sorted and updated in under 3 hours 🙂
I found Sat Nav on line after my screen on my Golf mk 7 went blank.I was quoted well over £2000 pounds plus vat plus plus investigation by others.Sat Nav was only 10 minutes away from where I live so I made an appointment for them to trace the fault. I arrived and was greeted by Hamid and was shown into a very comfy waiting room whist they did the investigation.During the repair I was kept up to date on the work and cost and also well looked after.After talking to other customers who had travelled long distances I felt very lucky that I had only travelled a short distance.After the repair had been carried out Hamid went over what had been done and reset the information to the infotainment unit. I also got a two year guarantee.A very nice experience and of course much cheaper than the price I had been quoted by others. Thankyou.
Hamid and his team were absolutely fantastic, they were able to diagnose the problem within less than half an hour and provide a very efficient and professional repair. Hamid took the time to talk through the different options and explain why the fault had occured. Extremely pleased with the quality of the work and customer service. It was a pleasure to meet the team.
Excellent service. Great communications before my visit. Then a quick diagnosis and quote followed by quick repair while I was there. I now have a fully working system in my VW California for a fraction of the cost of other solutions. Thank you to Hamid and the team.
Isn't it great when you meet and work with a helpful honest company ! Hamid was a gentleman. We had a problem with the consul on our VW Golf 2017, he quickly analyzed the problem, gave us several options that suited our budget and took us from a major problem to a solution that worked brilliantly. Thank you so much Hamid, excellent customer service from a reliable and honest company.
I took my car to these wizards this morning after booking in a couple of days ago. I'm a returning customer as they fixed my satnav for a very competitive price 2 years ago... 30 mins after arriving I was leaving and the system was fixed.... a quick removal and hard reset and hey presto! This time no charge which is exceptionally generous. What goes around comes around... I hope you get may more customers from this review - I can assure anyone contemplating it - This IS the place to get help.
SatNav fitted adaptive cruise control into my Audi. The whole process from initial enquiry to handing the keys back and taking me through the improvements was done with James Geldenhuys in a very timely knowledgeable and efficient manner. Communications with James by phone and email was always excellent. I don’t anticipate any problems with the installation but if there ever are, I’m very content that SatNav will be on hand to sort them out. If only all companies could be so helpful courteous and well organised in dealing with their customers!
Excellent advice, service and support. Am recommending them to everyone
Outstanding service by Hamid and his team, my Golf audio system failed unexpectedly, Hamid diagnosed the fault for free in 15mins then went on to fix it under 2 hours. I was charged £1194 instead of £2781 quoted by VW. Thank you Hamid for a very friendly and professional service, I strongly recommend SatNav Systems as a company to anyone and would use them again if need be.
I would highly recommend Satnav Systems. I arrived 30mins late for my appointment due to traffic, they were totally understanding and make me a coffee, which was just what I needed after a 2 &1/2 hour drive. Hamid explained the problem with my touchscreen and how they could fix it. He was able to do it straightaway for me, which was amazing. 2 hours later, I was on my way home with a touchscreen working. Thank you so much Hamid.
My experience at Satnav Systems was excellent. Hamid and his colleagues took time to explain the steps they were taking to diagnose the cause of the problem I had with my infotainment system - which wasn’t straightforward. They offered me options for a possible solution and kept me informed as they worked on my car. When it became apparent that there was still a problem they worked with me to try to find a different solution. They were professional and also seemed genuinely concerned to find a fix for me. I would thoroughly recommend them to anybody with infotainment issues.
Hamid was incredibly helpful in identifying the issue and providing options to rectify it. The service was great. The car was booked in at a time convenient to me and the issue fixed in less than 90 minutes. Really nice guys providing a better and cheaper alternative to what my local VW dealer was offering. Will definitely use them again if the need arises!
I can highly recommend Hamid and the team at Satnav systems, from initial enquiry through to infotainment system fix they were responsive, informative and very knowledgeable. I agreed a date and time, I arrived over an hour early this proved no problem for Hamid who fitted me in straight away, he removed the module talked me through its problems, offered me alternative solutions did not pressure me, upon agreement of solution I chose to wait on premises while fix was done, this was done to utmost satisfaction. As I waited I was treated with friendliness and courtesy from all of the colleagues at Satnav. I found the experience reassuring and refreshing in this age
A superb experience with Satnav Systems.I had been concerned that the head unit on my Transporter would need replacing. In a short time, after a very warm welcome, Hamid reassured me with his knowledge, expertise and professionalism, that he knew exactly what the problem was and that he could fix it while I waited. Which is exactly what he did!It was a pleasure meeting Hamid, I'm very pleased with the service I received and would be very happy to recommend Satnav Systems to anyone!Many thanks, Chris H
